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Standard 1
Choosing your dental service
You have access to accurate, clear and easy-to-understand information that is readily available to help you choose the dental service that best meets your needs.
1. You know if the dental service is accepting new patients.
2. You can get information about the dental service, which may be in the form of a leaflet, including the following:
- a guide to the services provided and whether these services are provided under the NHS or privately;
- opening hours of the service;
- where the dental service is and how to get there;
- a contact number for any questions about the services or facilities;
- details of any disabled access or facilities;
- how the service meets any special needs, including the need for an interpreter;
- • a guide to the range of charges for the services provided - in particular, initial consultation, treatments, investigations and prescriptions;
- a guide to the method and time of payment, and any charges for failing to attend an appointment;
- how your continuing care is provided out-of-hours or if your dentist is not available; and
- a contact number for any questions you may have about NHS dental provision in your area.
3. The service gives you information in a form you can understand. If this is not available, you receive advice on how to get the information in a language or format that you can understand.
4. If you want, you can receive from your dental service its latest inspection or review report measured against these standards.
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