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Standard 11
The dental team and service management
Your care and treatment will be provided by a dental team who are all suitably qualified or skilled (or both) for their job.
1. The dental service's recruitment and selection procedures comply with all relevant legislation.
2. You receive care and treatment from a dental team (including temporary members) whose qualifications, skills, training and all necessary records have been checked before they start work in the service. This includes checking:
- the registration of professional staff;
- professional indemnity insurance; and
- Disclosure Scotland checks (if they apply).
3. Your dental team will have received induction training upon joining the service and continue to get support for ongoing training that meets the needs of the team and the services they provide to you.
4. Your dental team takes part in continuing professional development and post-graduate training to update knowledge and improve skills.
5. You receive care and treatment from members of a dental team who are able to raise concerns in confidence about any aspect of service delivery that they feel may harm patients' care or the quality of the service. The service keeps a confidential record of all concerns raised and the action taken in response.
6. Your dental service has effective team working, including communication between dentists, specialists, dental nurses, hygienists, therapists, and other medical and social care professionals.
7. Your dental service recognises that the team may need personal support and help in providing patient care and treatment, and makes sure that this is provided, including access to occupational health services.
8. Your dental service identifies any member of the dental team who is performing poorly and provides him or her with support.
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