"Service users are supported to actively and positively participate in decision-making within individual support plans, and have opportunities to contribute to the planning and development of the service". | Crisis models should be informed by and developed around the needs of service users. The meaningful participation of service users and their carers should be central to all considerations and at all stages. Service users may require support to participate in planning, and the role of collective advocacy organisations and user led organisations in supporting participation should be considered, as should skills training and mentoring approaches. All staff should understand their responsibilities to involve service users and carers. | Service users supported to participate in assessment, intervention planning and transition planning processes; Staff training needs and performance addressed to ensure meaningful user involvement; Service users provided with a copy of assessment (including risk) and planning documentation; Service users and others provided with the opportunity to feedback on the service and support offered at all stages; Service users are supported to reflect on the risk management strategies adopted; Risk management valued as a therapeutic process and assessments are carried out collaboratively between services and service users, providing opportunities for service users to identify risks and potential coping strategies for managing risk; Service users linked with local collective advocacy organisations; Working partnerships established with service user led organisations for input on practice and/or policy developments; and have Access provided to independent advocates for information, advice and support including assistance with advance statements. |