"Service responds to diverse needs and carries out its functions in a manner which encourages equal opportunity" | The diversity of the individual should be a recognised factor in determining a successful outcome to all contacts. Assessments, interventions and ongoing support. Every effort should be made to anticipate and remove all physical and other barriers, (perceived or otherwise) for those seeking support. This will involve links to interpreting services, addressing the built environment for suitability/accessibility and addressing any workforce needs. | Equality and Diversity policies and procedures in full compliance with current legislation; Annual Equality Impact Assessments carried out and findings implemented; Structures in place to ensure regular communication and consultation with equality groups, on all aspects of the service with an equality impact; Monitoring and Review processes in place to take account of the experience and quality of diverse communities contact with service; All service information and approaches take account of diversity issues (literacy, translation, alternative formats). |