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Respect and Responsibility Sexual Health Strategy Annual Report

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SECTION FOUR: PROVIDING BETTER SERVICES

KEY POINTS:

  • There are examples of good and innovative sexual health services across Scotland
  • Steps are being taken to improve services and access to them but different areas are starting from different points
  • Sexual health strategy funding is being used to redesign services and is already making a difference to patients
  • Change won't happen overnight - there are key challenges including premises, capacity and staffing in different areas of Scotland.

Improving clinical services and access to them is a key aim of the strategy. Again, progress is being made at a local and national level involving a number of different agencies.

For example:

  • Funding allocated by the Scottish Executive Health Department is being used to increase capacity
  • NHS Boards are redesigning services to improve access
  • NHS Boards are working with the voluntary sector to enhance services.

SERVICE REDESIGN

The strategy's vision is for more joined up services providing accessible, consistent and streamlined care for patients, no matter where they live in Scotland. One of the key aims is that Boards should have an integrated service for sexual health, involving both genito-urinary medicine ( GUM) and family planning and reproductive health services, ideally in the same place.

One of the major challenges is that service provision has historically varied across Scotland, which means that different areas are starting from different points.

For example, Greater Glasgow and Clyde has had an integrated sexual health service - the Sandyford Initiative - since 2001 while other NHS Boards are still at the point of drawing up plans to develop integrated services.

NHS Boards across Scotland have been using sexual health strategy money to increase capacity. Sometimes this has involved employing new staff - for example, NHS Lanarkshire now has its first consultant in sexual and reproductive health. But Boards have also been using existing staff differently to improve access and availability of services.

A number of Boards have introduced nurse-led clinics to increase capacity while some are making more use of community pharmacies.

For example, NHS Tayside has increased capacity by using existing staff differently, by introducing urgent or same-day appointments in GUM and by cutting back on unnecessary return appointments. These measures have helped cut waiting times for asymptomatic patients from six weeks to two and a half in Dundee and one week in Perth.

Examples of service redesign

CASE STUDY

MORE PATIENTS SEEN IN FIFE

NHS Fife has used some of its new sexual health funding to improve capacity in GUM, both by employing new members of staff and investing in training of existing staff.

As a result of employing extra nursing staff, nine extra nurse practitioner-led clinics are being held in Fife each week, seven at Victoria Hospital, Kirkcaldy, one at Queen Margaret Hospital, Dunfermline and one in St Andrews.

This means that 50 extra new patients can be seen each week.

In 2005 a total of 1,151 additional new patients and 229 review patients were seen. This number reflects time taken out of direct clinical work by nurses undergoing prescribing training and the number of new patients is expected to be higher in 2006.

CASE STUDY

PLANS FOR AMALGAMATION IN DUMFRIES AND GALLOWAY

A redesign of sexual health services in Dumfries and Galloway is underway. The departments of family planning and sexual health and GU medicine are amalgamating and the redesign project is looking at the whole service. This includes taking into consideration access in rural areas, including peripheral clinics and the provision of direct microscopy.

New premises will be needed for the new amalgamated service and the Board has identified a modern building which would require some modification and extension to suit the new department's needs. Proposals were accepted by the Board in September 2006 and it is hoped the new department could be in new premises by Autumn 2007.

CASE STUDY

CUTTING WAITING TIMES IN AYRSHIRE

Patients have a much shorter time to wait for a GUM appointment in Ayrshire and Arran. New staff and changing working practices mean that waiting times have been cut from eight to nine weeks to one to two weeks. This has been made possible by examining the skill mix of the GU medicine team and training nurses to take on extended roles. Senior nurses in the service attended sexual health courses at Paisley or Caledonian Universities and did supervised practice as part of their course. The nurses are also nurse prescribers, which makes it easier for patients' needs to be met in one consultation rather than having to wait to see a doctor.

'Although we had to do without staff while they were attending courses, it resulted in worthwhile gains,' explained lead clinician Dr Ruth Holman. 'We created an additional GU clinic in East Ayrshire so that each area (North, East and South Ayrshire) has a clinic three times a week.'

CASE STUDY

EXTENDED ROLES FOR PHARMACISTS IN FORTH VALLEY

Around three quarters of community pharmacies in Forth Valley now offer a service providing free emergency contraception.

The service is designed to improve access for socially excluded people, including young people and hard-to-reach groups, to help reduce teenage pregnancies and sexually-transmitted infections.

As well as accessing free emergency contraception through consultation with a pharmacist, people receive pregnancy testing where appropriate, a free condom supply and advice on contraception and STIs.

In the first 12 months, 50 per cent of community pharmacies signed up and undertook 891 consultations, with 97 per cent leading to emergency hormonal contraception being supplied. 38 per cent were aged 16 to 20.

For phase two of the project, sexual health strategy money was used to appoint a project support worker to do liaison and training with the remaining pharmacies and to improve publicity to clients. As a result, 48 out of 66 pharmacies in Forth Valley now offer this service.

CASE STUDY

NEW SERVICE FOR YOUNG PEOPLE IN TAYSIDE

A young people's service began in Tayside in May 2006. Aimed at 12 to 16 year olds, the clinic combines child protection with sexual health and family planning.

The clinic is particularly intended to help young people who might be considered at risk, for example, those in care homes.

Around 10-15 appointments are available each week and young people may be seen by a senior nurse or by a consultant.

Although the specialist clinic is in Dundee, NHS Tayside is widening access by offering a young persons' clinic in Perth.

CASE STUDY

SANDYFORD TAKES SERVICES INTO THE COMMUNITY

The Sandyford Initiative in central Glasgow is a model of good practice, providing comprehensive services in sexual health and related areas. While the service is busy and popular, it has been recognised that not everyone is willing and able to go to the main building.

An outreach programme has been established to set up community clinics, or hubs, offering a range of services similar to Sandyford Central.

The Sandyford Southeast Hub was launched in Govanhill in October 2005 and a hub in Parkhead was launched in September 2006, plans are at an advanced stage for further hubs in Springburn and Pollok. There is also an intention to form a hub in Dunbartonshire and one has recently opened in the Clyde area.

Between the launch and the end of March 2006, Sandyford Southeast has seen a steady increase in the number of clients, particularly men.

Previously the existing Govanhill clinic saw around 300 clients per month, almost all women, but by March this had doubled and numbers of men had risen from around 10 to 105 per month.

KEY CHALLENGES

Although each NHS Board is making progress on the sexual health strategy, several key challenges remain.

These include the difficulty in some cases of recruiting suitable staff, of finding and funding premises and of setting up and maintaining services.

Most Boards have used some sexual health strategy money to train existing staff in extended roles. For example, NHS Tayside appointed three G-grade nurses in sexual health in July 2006, all of whom were already working for the NHS Board.

Different parts of the country also face particular challenges. For example, NHS Highland and NHS Greater Glasgow and Clyde are working hard to integrate services with the former NHS Argyll and Clyde, which was dissolved on 31 March 2006.

NATIONAL COMMITTEE TACKLING KEY CHALLENGES

The National Sexual Health Advisory Committee has been acting as a focus to drive forward implementation of the strategy and to provide a lead on its different aspects.

Action so far on particular areas includes:

  • Rural areas - a review group has been set up to look at the needs of rural communities in terms of access to services. This is due to report by the end of 2006.
  • Identifying the sexual health needs of groups facing the greatest barriers to sexual wellbeing, initially around black and minority ethnic ( BME) groups - work is underway to identify sexual health needs of BME young people through holding focus groups, commissioning a review of evidence of effective interventions and collating case studies of promising practice
  • Keeping the HIV health promotion strategy under review to ensure its continuing relevance - a main project group and three subgroups have been formed to address BME populations, gay and bisexual men and sexual health, treatment and care.

More details on the work of the committee can be found on the Scottish Executive's website.

CLINICAL STANDARDS AND TARGETS

Respect and Responsibility recognises that appropriate clinical standards should be set for dealing with sexually-transmitted infections and that there should be targets to help deliver the strategy. NHS Quality Improvement Scotland has been working with the National Sexual Health Advisory Committee to develop appropriate standards and targets.

Five meetings were held between September 2005 and March 2006 and key themes were identified. These were access, capacity, choice, equity of service provision, co-ordination of approach and quality of care.

A series of key clinical indicators was developed to monitor progress on the national strategy and recommendations were made on future quality improvement work.

The five initial indicators, to be implemented in 2006, are around:

  • abortion procedures performed at gestation of nine weeks or less
  • access to male and female sterilisation
  • genital Chlamydia testing by age and sex within each NHS Board area
  • provision of HIV therapy
  • hepatitis vaccine uptake of men who have sex with men.

Work is also underway to develop standards for sexual health services and groundwork to support development of managed clinical networks is also taking place. It is expected that draft standards linking to the key themes outlined above will be available for consultation by June 2007.

COMMUNICATION/INFORMATION

New technology is being harnessed across Scotland to provide information about sexual health services. For example NHS Grampian runs a text message advice and information service for young people in rural Moray. Communication has also been improved at a national level with the development of a website on the Scottish Executive's portal.

CASE STUDY

LAPTOPS FOR YOUTH GROUPS IN THE WESTERN ISLES

NHS Western Isles is working with youth groups and other voluntary groups to provide internet access for young people in remote and rural areas. The NHS provided laptops while the groups themselves provided the internet access.

Health promotion staff at the NHS Board compiled a list of recommended health information websites so that youth workers could help young people get the information they needed. This included information about where they could access support, advice and services locally as well as national organisations which might be able to help with particular issues.

Isabel Steele, senior health promotion officer ( HIV, Sexual Health and Youth Health) said: 'Some young people are reporting that this is the only opportunity they have to access sensitive and confidential information'.

ACCESS TO SERVICES FOR ALL

All NHS Boards are taking steps to improve access to sexual health services. This has included extending opening times, offering more choice of places to go, finding more suitable premises and making attempts to reach out to groups who might have felt services were not geared towards them.

Some Boards have introduced specific clinics and services for young people for example, while some are trying to make services more accessible to ethnic minority groups.

CASE STUDIES

SERVICES FOR PUNJABI/URDU SPEAKERS

The Govanhill area of Glasgow has a significant black and ethnic minority population, many of Asian origin.

To try to address their needs, the Sandyford Southeast Hub identified a female reproductive health doctor to work in the service one day a week.

The doctor is a fluent Urdu/Punjabi speaker and works to promote the service among the Urdu/Punjabi speaking community. This has included a programme on Awaz FM and visits to Asian women's groups.

The clinic has created protected appointments each week where women can be sure of seeing a female Urdu speaker.

The outreach work has resulted in a number of Asian women approaching the clinic to ask for the Urdu doctor. The service began in March 2006 and was accessed by 14 women in the first month.

TARGETING YOUNG PEOPLE IN DUMFRIES AND GALLOWAY

Young people across Dumfries and Galloway have the opportunity to attend youth clinics aimed particularly at meeting their needs.

The clinics are held in every town with a secondary school (except Dalbeattie where it is closed while under review).

The Family Planning and Sexual Health team runs the clinics, supported by school nurses, practice nurses and health visitors.

Clients can make appointments or can drop-in. All have a sexual history taken and can be screened for sexually-transmitted infections if they want. The clinics also give advice on other issues, such as relationships and bullying.

IMPROVING ACCESS TO SERVICES IN RURAL AREAS

The Scottish Executive's Sexual Health Strategy emphasises the need to address access to services in rural areas.

Rural areas bring particular challenges, for example in ensuring that services are confidential in small communities and in meeting the strategy aim that everyone should have the choice of at least two service providers for sexual health services.

NHS Boards have reported progress in improving access and availability in services in rural areas.

Initiatives include ensuring that free condoms and lubricant are available in a wide variety of locations, including barber shops and setting up websites which can be used in rural youth cafes. Some Boards are also working with pharmacies to improve access to information, advice, free pregnancy tests and testing for sexually-transmitted infections.

The Sexual Health Strategy specifically says there is potential in expanding the use of postal testing kits for STIs such as Chlamydia. A number of areas, including Orkney and Borders, have been piloting the use of postal testing kits targeting particular groups.

CASE STUDY

CLOSING THE CHLAMYDIA LOOP IN ORKNEY

NHS Orkney is soon to begin piloting a scheme to offer treatment, as well as testing for Chlamydia by post. The project is trying to access people of both sexes who are at risk of infection, by targeting education, leisure and employment settings.

The idea is to get a better idea of prevalence of Chlamydia in Orkney and to see if a more widespread postal testing and treatment programme would be viable.

Dr Anne Nicolson, NHS Orkney sexual health clinical lead, says: 'We see it as closing the loop. We're not only testing people by post but treating them too.'

The pilot involves distributing testing packs which are returned by post. People are asked how they want to receive results, by post, telephone or texting. 'If a test is positive, I will conduct a telephone consultation with the patient and send out a treatment pack,' explains Dr Nicolson. 'It's a way of offering convenience and choice, particularly in rural areas.'

CASE STUDY

CONDOMS AVAILABLE IN BARBER SHOPS IN SHETLAND

NHS Shetland tries to make its condom distribution service as comprehensive as possible and free condoms are available in a variety of locations, including GP practices and village halls. The latest venue is barber shops.

Jane Gilbey, health promotion clinical specialist in sexual health, explains: 'Availability and accessibility are what's important. Yes, condoms are available in GP practices but how accessible are they to people, like young men, who often don't go to see their GP. So we tried to be a bit more imaginative and make sure condoms were available where men actually go.'

She approached Shetland's barber shops, which were happy to display information and make free condoms and lubricant available.

'It hasn't been formally evaluated but the barbers have been in touch to ask for more, so we know the service is popular,' she says.

CASE STUDY

CHLAMYDIA TESTING IN PHARMACIES IN AYRSHIRE

Around 15 pharmacies in Ayrshire are offering free Chlamydia testing as part of a pilot project.

In the first three months of the project, which began in summer 2006, pharmacists handed out up to 40 kits, mostly to women who had attended for emergency hormonal contraception.

The programme has now been expanded to include young men and women.

'Pharmacists have been trained to give advice on Chlamydia and to offer postal testing kits where appropriate,' explains William Malcolm, specialist in pharmaceutical public health with NHS Ayrshire and Arran.

'People take them away and can either post the kit or can take it back to the pharmacist.'

If the test result is negative, the pharmacist offers advice and free condoms. Where it is positive, the patient is treated with antibiotics and, with their permission, sexual health services are asked to help with contact tracing.

AGENCIES WORKING TOGETHER IN HIGHLAND

In Highland improved sexual health services are being driven forward by a multi-agency group which includes the NHS Board, council and voluntary sector. Joint working is so advanced that there are people in post who were jointly appointed by NHS Highland and Highland Council. Lorraine Mann, health promotion specialist in sexual health and young people is one such appointment. 'Although I sit physically in an NHS office I'm employed by both the NHS and the council,' she explains. 'So yesterday I spent the day at the council's education committee where our new multi-agency sexual health strategy was approved.

'Joint appointments mean we can take a really joined up approach to improving services. The voluntary sector is also represented and is an important partner in providing services.'

Examples include:

  • Healthy living centres in secondary schools, mostly run by school nurses, where young people can go for help and advice
  • Blood Borne Virus prevention and health promotion work is contracted out to the Terrence Higgins Trust
  • In September 2006 alone, 13 people from health, local authority and voluntary sector backgrounds were trained as SHARE trainers.

REACHING OUT TO GROUPS WITH SPECIFIC NEEDS: YOUNG PEOPLE, LGBT, BME, MSM

TACKLING DIVERSITY

Sexual health services must be accessible to all, regardless of ethnicity, gender, faith, age or sexual orientation.

Across Scotland, NHS Boards and others have been putting in policies to ensure that no-one feels excluded from attending sexual health services. These range from raising awareness of what is available, training staff in diversity issues, making materials available in different languages and formats and holding specifically-targeted open days and clinics.

CASE STUDY

REACHING OUT TO THE SLOVAKIAN COMMUNITY

In April 2006, around 120 people from the Slovakian community attended an event at Sandyford Southeast Hub to highlight Sandyford services and those of other health professionals and agencies.

It was an opportunity for people from the Slovakian community to become familiar with the location and premises of Sandyford Southeast Hub and to make connections with health professionals and other Slovakian people.

It also provided information about sexual, reproductive and emotional health services available at Sandyford Southeast Hub and gave the community the opportunity to access clothing and food provided by local agencies.

The event came about after staff had seen a number of women from the Slovakian community asking for late termination of pregnancy and with a lack of knowledge about contraception and sexual health.

Sandyford Southeast Hub distributed translated flyers to publicise the event, which was attended by a community midwife, dietician, school nurses and social workers. There was a doctor present who could speak Polish and three translators.

Outcomes included a number of Slovakian people making appointments to attend Sandyford Southeast Hub. It also emerged that families were keen to access other services, particularly around oral health.

Sandyford Southeast Hub is continuing to engage and communicate with this community and plans to hold another event with more focus on information about services provided.

CASE STUDY

WORKSHOPS FOR YOUNG WOMEN IN CARE OR SUPPORTED ACCOMMODATION

NHS Western Isles has worked in partnership with the children's charity NCH to develop drop-in nights with a health programme for young women in care or supported accommodation.

Up to eight young women with a variety of social problems attended each week for a programme which looked at things like body image, bullying, self-esteem, relationships, contraception, STIs, drugs and alcohol, peer pressure and risk-taking.

'They helped set the agenda each week,' explained Isabel Steele, senior health promotion officer ( HIV, Sexual Health and Youth Health). 'We worked with them to address issues such as contraception and relationships through informal chat, role play, drama and small group work exercises.'

The women reported that they had gained confidence and information from the programme and several have since accessed contraception from their GP and now know where they can get free condoms. All have since taken an STI test.

'The programme has been useful for us as workers to gain a further insight as to the issues these young people are facing every day in life. It has allowed us to directly work with them to empower them to address their sexual health and wellbeing,' said Ms Steele.

CASE STUDY

IMPROVED SERVICE IN DEPRIVED AREA IN HIGHLAND

NHS Highland has been developing staff to allow the setting up of clinics in areas of higher deprivation.

One example is Easter Ross, where work is well underway to set up a new clinic combining sexual health, GUM, family planning and well woman services.

The idea is to focus on providing local, specialist clinics to improve contraceptive services for at-risk groups of women, particularly those who have undergone termination of pregnancy.

CASE STUDY

INVOLVING YOUNG PEOPLE AS 'MYSTERY SHOPPERS'

Each year Healthy Respect runs a special project to give young people a voice in particular aspects of the organisation's work.

In 2006, in partnership with LGBT (Lesbian, Gay, Bisexual and Transgender) Youth Scotland, a 'mystery shopper' initiative was developed to find out about young people's experiences in accessing sexual health services in Lothian.

The project involved 10 volunteers, aged 14-22, recruited by LGBT Youth. After training, they visited 10 services and their findings were then fed back to the service providers.

Dona Milne, head of Healthy Respect, says: 'It is important to include the views of young people in any evaluation of sexual health services and young people can, when properly trained and supported, contribute to the future design of services for other young people. Healthy Respect is now working with services to address the issues raised by young people in their report on the project.'

WORKING TOGETHER TO IMPROVE SEXUAL HEALTH

Implementing the strategy involves a wide range of groups and agencies, including schools, health services, the voluntary sector and parents. Across Scotland progress is being made in encouraging different agencies to work together more closely to improve sexual health.

JOINING UP HEALTH SERVICES

Making the strategy work involves all sections of the health service, from the GP's surgery through to the highest level of specialist services. Historically there have been barriers between different parts of the health service, but this is something which the Scottish Executive has been tackling. For example, abolishing NHS trusts and moving to unified Boards has helped health services work as a single system and, in time, is helping to smooth the patient journey.

Sexual health services across Scotland have been working to break down barriers between primary and specialist care. In some areas this is involving creating a formal managed clinical network, sometimes across more than one NHS Board area. In others, informal links are being forged and communication is being improved.

Community Health Partnerships ( CHPs) are important new bodies within the NHS in Scotland and are increasingly taking on new roles in managing sexual health services.

CASE STUDIES

TAKING SPECIALIST TRAINING INTO GENERAL PRACTICE IN LOTHIAN

Members of NHS Lothian's sexual health team are going into GP practices to offer on-the-spot training.

The first visit took place at the Craigmillar Practice in Edinburgh in August 2006.

It followed a survey of Lothian's GP practices to find out about the current provision of sexual and reproductive health services, what services primary care might be interested in providing in the future and what training was needed.

Almost half of Lothian's 130 practices (46 per cent) responded to the survey, which showed considerable variation in what was provided in different areas.

A range of training needs were identified, but the most common were sexual history taking, including assessing men and women with symptoms of infection, hormonal contraception - particularly long-acting reversible methods - management of sexual problems and the menopause.

A quarter of the practices which responded had staff who would like to undertake formal family planning training, 10 practices would like to provide Implanon and six to provide intra-uterine contraception in the future.

As a first step, the sexual and reproductive health team has set up training for GP practices, where doctors and specialist nurses visit the surgery and train staff onsite.

Lothian sexual health lead Professor Anna Glasier says: 'The bulk of sexual health service provision takes place in primary care. We want to make sure patients across Lothian get access to high quality services which are as comprehensive as possible and realise that training is an important part of making that happen.'

WORKING WITH THE VOLUNTARY SECTOR

Brook Inverness offers three sexual health clinics per week to young people in Highland, funded by the NHS Board and local council.

The clinics include a session on a Saturday to improve access to young people who live outside Inverness.

'We find that people who live in Inverness tend to visit Brook during the week after school. But it can be harder for those who have further to travel,' explains Lorraine Mann, specialist in sexual health and young people.

'So the Saturday clinic is popular with people who live outside Inverness because everyone can find an excuse to go shopping in the city on a Saturday.

'It's about designing services to suit young people.'

NHS Highland has also used sexual health strategy money to improve disabled access at Brook.

CONTRIBUTION OF SPECIAL HEALTH BOARDS AND SCOTTISH PRISON SERVICE

The strategy makes a number of recommendations for other agencies, including special health Boards and the Scottish Prison Service. All have reported progress and more detail can be found on each organisation's own website.

NHS 24

The organisation reports progress with developing algorithms - computer programmes to guide its nurse advisors when dealing with calls - around sexual health issues.

NHS EDUCATION FOR SCOTLAND

In January 2006, NES published a second competency framework for nurses and midwives working at specialist level. Called 'A Route to Enhanced Competence in Sexual and Reproductive Health Nursing', it builds on a preceding framework which was published in 2004. Both frameworks can be used to prepare appropriate education programmes.

NHS HEALTH PROTECTION SCOTLAND

In 2005, Health Protection Scotland produced Scotland's first annual report on STIs, including HIV, called Setting the Scene. This presented for the first time integrated data on all key STIs, using both laboratory and clinical sources. Particular attention was paid to presentation of data on young people and men who have sex with men.

HPS has also been developing a Chlamydia test surveillance system to allow monitoring of Chlamydia testing practice within and across NHS Boards as well as trends in prevalence and incidence of infection. A basic system was due to be in place by autumn 2006 to be replaced by a more sophisticated one later.

HPS has also been looking at the possibility of linking records from the GU medicine-based surveillance system to laboratory diagnostic records.

A database holding details of data sources and items relevant to sexual health in Scotland has been created and key questions have been identified which are important to development and evaluation of services.

NHS HEALTH SCOTLAND

NHS Health Scotland is central to implementation of the sexual health strategy and its work is mentioned elsewhere throughout the report and in more detail on the organisation's own website. It has direct involvement both in the national committee and in the Scottish Executive virtual health team.

Some other examples of progress throughout the year include:

  • Addressing issues of confidentiality in 13 to 15 year olds through a practice review in three areas of Scotland
  • Commissioning a review of existing sex and relationship education programmes
  • Facilitating networks and partnerships particularly in building knowledge of research and effective practice
  • Commissioning research and evaluation around sexual health issues.

NHS QUALITY IMPROVEMENT SCOTLAND

Progress is being made on developing national standards on sexual health. See quality section on page 17 for details

SCOTTISH PRISON SERVICE

The Scottish Prison Service explored the feasibility of making available condoms for males and dental dams for females throughout the course of their detention in young offender institutions and adult prisons.

A pilot project took place in HMP Greenock, which at the time had both male and female prisoners. Prison staff worked closely with the sexual health advisor from the then NHS Argyll and Clyde to tailor an education programme to be delivered to prisoners and staff. Condoms and dental dams were provided for three months and the project was evaluated positively.

The SPS has also been working with NHS Boards across Scotland to address the sexual health needs of the prison population.

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Page updated: Tuesday, November 21, 2006