The Scottish Government

CALM (Association of Family Law Mediators in Scotland)
www.calmscotland.org.uk

Family Mediation Scotland
Phone : 0845 119 2020
www.familymediationscotland.org.uk

Scottish Mediation Network
Phone: 0131 556 1221
www.scottishmediation.org.uk

Academy of Experts
Phone: 020 7430 0333
www.academy-experts.org

The ADR Group
Phone: 0800 616 130
www.ADRgroup.co.uk

UK College of Family Mediators
Phone : 0117 904 7223
www.ukcfm.co.uk

Core Mediation Ltd
Phone: 0131-221 2520/1
www.core-mediation.com

SACRO
Phone : 0131 624 7270
www.sacro.org.uk

ACAS (Conciliation & Arbitration Service)
Phone: 08457 474747
www.acas.org.uk

Centre for Effective Dispute Resolution
Phone : 020 7536 6000
www.cedr.co.uk

Mediation UK
Phone : 0117 904 6661
www.mediationuk.org.uk

ACAS (Conciliation & Arbitration Service)
Phone: 08457 474747
www.acas.org.uk

Chartered Institute of Arbitrators (Scottish Branch)
Phone: 0141 770 7296
www.scottish-arbitrators.org

The Law Society of Scotland
Phone: 0131 226 7411
www.lawscot.org.uk

Scottish Council for International Arbitration
Phone: 0131 557 1545
www.scia.co.uk

British and Irish Ombudsman Association ( BIOA)
Phone: 020 8894 9272
www.bioa.org.uk

Financial Services Ombudsman
(For complaints against financial services, including banks, building societies, investments and insurance)
Phone: 0845 0800 1800
www.financial-ombudsman.org.uk

Pensions Ombudsman
(For complaints about pension schemes)
Phone: 020 7834 9144
www.pensions-ombudsman.org.uk

Scottish Public Services Ombudsman
(For complaints about Scottish Government Departments and other bodies including Councils, Housing Associations, NHS)
Phone: 0800 377 7330
www.scottishombudsman.org.uk

Waterways Ombudsman
(For complaints of maladministration against British Waterways)
www.britishwaterways.co.uk/accountability/waterways-ombudsman/Waterways-Ombudsman

Estate Agents Ombudsman
Phone: 01722 333306
www.oea.co.uk

Parliamentary Ombudsman
(For complaints via MPs about maladministration by UK Government Departments and other public bodies)
Phone: 0845 015 4033
www.ombudsman.org.uk

Scottish Legal Services Ombudsman
(For complaints against the Law Society of Scotland or the Faculty of Advocates)
Phone: 0131 556 9123
www.slso.org.uk

Telecommunications Ombudsman (Otelo)
(For complaints about telephone services)
Phone: 0845 050 1614
www.otelo.org.uk

Communities Scotland (Regulation and Inspection)
(Regulation and Inspection of Registered Social Landlords, local authority landlords, homelessness and factoring)
Phone: 0131 313 0044
www.communitiesscotland.gov.uk

Ofgem
(Regulator for Britain's gas and electricity industries)
Phone: 020 7901 7295
www.ofgem.gov.uk

Ofcom
(Regulator for the UK Communications Industry, including TV, radio and telecommunications)
Phone: 020 7981 3000
www.ofcom.org.uk

Water Industry Commissioner
(Customer service regulator of Scottish Water)
Phone: 01786 430200
www.watercommissioner.co.uk