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ANNEX 5 DATA TABLES
1. Train Data
Table 1: Proportion Giving top Five Priority Per Train Aspect Priority
| Priorities |
|---|
| 1st | 2nd | 3rd | 4h | 5th | >5th | N= |
|---|
Passenger Facilities | 23% | 13% | 11% | 9% | 9% | 35% | 23213 |
|---|
Illumination/ lighting | 1% | 2% | 2% | 4% | 5% | 85% | 23213 |
|---|
Toilet facilities | 15% | 15% | 10% | 8% | 6% | 46% | 23213 |
|---|
Presence of Graffiti | 1% | 2% | 1% | 2% | 1% | 94% | 23213 |
|---|
Cleanliness | 21% | 18% | 15% | 10% | 9% | 28% | 23213 |
|---|
Passenger Information | 11% | 12% | 10% | 8% | 7% | 52% | 23213 |
|---|
Heating and Ventilation | 5% | 9% | 11% | 12% | 10% | 53% | 23213 |
|---|
Ticket Inspection and Issue | 2% | 4% | 5% | 5% | 5% | 80% | 23213 |
|---|
Public Address System | 7% | 7% | 9% | 9% | 10% | 59% | 23213 |
|---|
Doors being Operational and Functional | 3% | 4% | 4% | 10% | 6% | 74% | 23213 |
|---|
CCTV | 1% | 3% | 7% | 6% | 6% | 78% | 23213 |
|---|
Seat Reservation System | 2% | 1% | 1% | 2% | 3% | 91% | 23213 |
|---|
Refreshment and Food Facilities | 1% | 2% | 4% | 4% | 5% | 84% | 23213 |
|---|
Train Staff and Customer Care | 3% | 6% | 8% | 10% | 14% | 59% | 23213 |
|---|
Posters and Information | 1% | 1% | 2% | 3% | 5% | 89% | 23213 |
|---|
Sleeper Services | 1% | 0% | 0% | 0% | 0% | 97% | 23213 |
|---|
Notes to Table: *Weighted data
In the following tables the mean scores for each reporting attribute is given. For ease of reading the tables the five highest scoring attributes have been highlighted.
Table 2: Train Reporting Priorities by Route Group
Table 3: Train Reporting Priorities by Train Class
Table 4: Train Reporting Priorities by Journey Purpose
Table 5: Train Reporting by Age and Gender
2. Station Data
Table 6 Proportion Giving top Five Priority per Station Aspect Priority
| Priority |
|---|
Service Schedule | 1 st | 2 nd | 3 rd | 4 th | 5 th | >5 th | N= |
|---|
Ticket Office | 24% | 8% | 9% | 8% | 7% | 44% | 77337073 |
|---|
Shelters/ Waiting Area | 10% | 11% | 6% | 7% | 6% | 61% | 77337073 |
|---|
Seating | 6% | 9% | 7% | 5% | 6% | 67% | 77337073 |
|---|
Lighting | 1% | 3% | 2% | 2% | 2% | 89% | 77337073 |
|---|
CCTV | 5% | 9% | 10% | 6% | 6% | 64% | 77337073 |
|---|
Graffiti | 1% | 1% | 1% | 1% | 1% | 96% | 77337073 |
|---|
Cleanliness | 13% | 16% | 13% | 9% | 8% | 42% | 77337073 |
|---|
Information | 21% | 14% | 14% | 10% | 9% | 32% | 77337073 |
|---|
Ticket checking/ barrier | 2% | 3% | 4% | 3% | 4% | 84% | 77337073 |
|---|
Clocks | 1% | 2% | 4% | 4% | 4% | 86% | 77337073 |
|---|
Posters | 0% | 3% | 2% | 3% | 3% | 89% | 77337073 |
|---|
Help Points | 2% | 2% | 5% | 5% | 4% | 83% | 77337073 |
|---|
Toilets | 6% | 6% | 8% | 9% | 9% | 62% | 77337073 |
|---|
Car Parks | 0% | 2% | 2% | 3% | 2% | 91% | 77337073 |
|---|
Lifts and Escalators | 1% | 1% | 1% | 2% | 2% | 94% | 77337073 |
|---|
Landscaping and Vegetation | 0% | 0% | 0% | 1% | 1% | 98% | 77337073 |
|---|
Public Announcements and Information | 4% | 7% | 8% | 12% | 12% | 57% | 77337073 |
|---|
Station Staff | 2% | 5% | 4% | 9% | 13% | 66% | 77337073 |
|---|
Lost Luggage Facilities | 0% | 0% | 0% | 0% | 1% | 98% | 77337073 |
|---|
Notes to Table: *Weighted Data
In the following tables the mean scores for each reporting attribute is given. For ease of reading the tables the five highest scoring attributes have been highlighted.
Table 7: Station Reporting Priorities by Station Class
Table 8: Station Reporting Priorities by Route Group
Table 9: Station Reporting Priorities by Age and Gender
Table 10: Station Reporting Priorities by Journey Purpose
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