| Description | The Scottish Executive commissioned BMRB Scotland and DTZ Consulting & Research to undertake the evaluation of the first year of the Relocation Advisory Service (RAS), a three year pilot, which aims to provide a one-stop information and advisory service for people interested in moving to Scotland for work or study from other countries and for Scottish businesses looking to recruit from overseas
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| ISBN | 07559 62737 (Web Only) |
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| Official Print Publication Date | October 2006 |
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| Website Publication Date | October 30, 2006 |
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John Boyle and Richard Marsh, DTZ Pieda Consulting
and
Ian Binnie, Jenny Stewart, Andrea Kinver and Ruth Gosling, BMRB
ISBN 0 7559 6273 7 (Web only publication)
This document is also available in pdf format (684k)
CONTENTS
EXECUTIVE SUMMARY
BACKGROUND
BENCHMARKING
PARTNERSHIP WORKING
PROFILE OF RAS CUSTOMERS
CUSTOMER VIEWS ABOUT THE SERVICE OFFERED BY RAS
IMPACT OF RAS
CONCLUSIONS
RECOMMENDATIONS
CHAPTER ONE: INTRODUCTION
THE RELOCATION ADVISORY SERVICE
AIMS AND METHOD OF EVALUATION
CHAPTER TWO: THE NEED FOR RAS AND ITS ROLE
INTRODUCTION
THE NEED FOR A SERVICE LIKE RAS
AIMS AND OBJECTIVES OF RAS
SERVICES RAS PROVIDED
SUMMARY
CHAPTER THREE: WHO ARE RAS'S PARTNERS AND HOW DO THEY
WORK TOGETHER?
INTRODUCTION
RAS PARTNERS VIEWS ON PARTNERSHIP
WHAT DO CUSTOMERS THINK OF HOW RAS WORKS WITH ITS PARTNERS?
SUMMARY
CHAPTER FOUR: WHO DOES RAS ATTRACT?
INTRODUCTION
SUMMARY
CHAPTER FIVE: TO WHAT EXTENT IS RAS'S SERVICE EFFECTIVE, EFFICIENT AND FAIR?
EFFICIENCY
EFFECTIVENESS
IMPACT OF RAS
FAIRNESS
SUMMARY
CHAPTER SIX: FINDINGS AND CONCLUSIONS
FINDINGS FROM THE PRIMARY RESEARCH
CONCLUSIONS - THE WAY FORWARD
APPENDIX A: METHODOLOGY FOR PRIMARY RESEARCH
APPENDIX B: TOPIC GUIDES
APPENDIX C: PARTNER BODIES
APPENDIX D: CONSULTEES
APPENDIX E: INTERNATIONAL BENCHMARKING
APPENDIX F: REFERENCES
APPENDIX G: RAS TARGET GROUPS
The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.
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