The Scottish Government

Experience.

Experience of dealing with a wide cross section of people, particularly experience in dealing with members of the public.

Experience of handling complaints

Experience of working within a large organisation in the public or private sector

Awareness of the hospitality industry

Experience of conducting negotiations and influencing skills

Knowledge, Skills and Understanding.

Excellent Oral and Written Communication Skills

Administrative Skills

(a) Record keeping
(b) Analysis of issues
(c) Report writing

Ability to research and investigate issues on own initiative

Ability to prepare reports and statistics within a Windows based computer system

Awareness of issues relating to Diversity. Training will be offered.

An ability to understand their roles and duties in terms of legislation and policies

Training will be offered

Ability to build good relationships with local licensees, local communities and others

Ability to handle conflict

Qualifications and Training.

Training will be provided to a national standard for successful applicants

Other Competencies/Personal Characteristics.

Confidence

Customer Focus.

Self motivated

Work Effectively With Others.

Deal positively with Change.

Taking Personal Responsibility.

Decision Making.

Minimal Supervision

Integrity

Other Skills

Clean driving licence