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Listen
Other resolution approaches
Many schools and education authorities are now using mediation and other resolution approaches to resolve parental concerns. Whilst it is accepted there will be times when some complaints will require an investigative approach, very often a more successful outcome can be achieved, to the satisfaction of both parties, by people coming together and talking about their concerns with the support of a third party.
Here are some comments from parents and headteachers who were involved in resolution approaches:-
What they liked:
"Headteachers:
Having someone neutral that does not side with anyone.
It let me see it was better to be open with parents.
If I listen to their point of view, they are more likely to listen to mine.
Parents:
Being taken seriously.
It helped the headteacher listen to my point of view.
It helped my child be happier."
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