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ANNEX 3: NATIONAL RAIL ENQUIRIES STATION INFORMATION PAGE
Station Information: Edinburgh Waverley ( EDB)
Last changed: 0:00 on 7 Oct 2004 |
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Passenger Services, Ticketing, Ticket On Departure, Station Facilities, Station Accessibility, Accessibility from Booking Office, Interchange, Engineering Works Managed by Network Rail |
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Passenger Services |
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Address | Edinburgh, City of Edinburgh;EH1 1BB |
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Staffing Level | Full time |
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Staffing Hours | Monday-Sunday 24 hours |
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Porter Service Hours | Monday-Sunday Closed |
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CCTV | Yes |
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Ticket Office | Monday-Saturday 04:00-23:30, Sunday 06:00-23:30 |
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Reservation Hours | Monday-Sunday Closed |
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Customer Service | Not yet supplied |
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Complaints | Not yet supplied |
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Left Luggage | Yes |
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Lost Property | Not yet supplied |
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Lost Property - Note | The lost property office is situated on platform 1 and is open between 08.00 and 18.00 Monday to Friday. Tel 0131 550 2333 |
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British Transport Police | Not yet supplied |
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First Aid | Not yet supplied |
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Ticketing |
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Telesales | Not yet supplied |
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Ticket Collection | Not yet supplied |
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Central Reservation | Not yet supplied |
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Ticket Machines | Yes |
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Through Tickets | Not yet supplied |
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Penalty Fares | Not yet supplied |
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Station Facilities |
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First Class Lounge | Not yet supplied |
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Seated Area | Yes |
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Waiting Rooms | Not yet supplied |
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Women-Only Waiting Room | No |
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Meeting Point | Not yet supplied |
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Trolleys | Yes |
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Trolleys - Note | Luggage trolleys are available at many sites on the concourse and on the platforms. A deposit of £1 will be returned to you when you take the trolley back to one of the trolley points. |
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Station Buffet | Yes |
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Station Buffet - Note | There are a range of retail facilities. |
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Showers | Yes |
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Telephones | Yes |
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Telephones - Note | main concourse |
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Post Box | Yes |
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Post Box - Note | On main concourse |
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Parcel Office | Not yet supplied |
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Tourist Information Office | Not yet supplied |
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ATM Machine | Yes |
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Bureau de Change | No |
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Shops | Not yet supplied |
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Public WiFi | Not yet supplied |
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Web Kiosk | Not yet supplied |
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Customer Information System | Not yet supplied |
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Help Point | Not yet supplied |
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Information Kiosk | Yes |
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WAN | Not yet supplied |
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Mens' Toilets | Yes |
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Mens' Toilets - Note | A charge of 20p is levied for the use of these facilities |
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Womens Toilets | Yes |
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Womens' Toilets - Note | A charge of 20p is levied for the use of these facilities |
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Wheelchair Toilets | Yes |
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Wheelchair Toilets - Note | The accessible toilet at Edinburgh Waverley is in the Travel Centre at the entrance foyer to our public toilets. The facility is on the "free" side of the turnstile, which has level access and is managed by radar key, available from the attendant. |
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Baby Changing | Not yet supplied |
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Station Accessibility |
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Customer Help Points | No |
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Database of Facilities | Unknown |
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Is information about disabled facilities available in different formats? | Not yet supplied |
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Hearing Loop | Not yet supplied |
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Accessible Announcements | Yes |
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Adequate Signs for Facilities | Not yet supplied |
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Accessible Departure Boards | Yes |
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Accessible Ticket Machines | No |
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Accessible Ticket Machines - Note | All machines are too high for wheelchair users. Staff assistance is available. |
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Accessible Booking Office Counter | No |
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Accessible Booking Office Counter - Note | Floorwalkers are available to assist disabled customers. |
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Ramp for Train Access | Yes |
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Ramp for Train Access - Note | ramps available for all platforms |
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Accessible Taxis | Yes |
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Accessible Taxis - Note | taxi rank outside main station entrance |
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Accessible Public Telephones | Yes |
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Accessible Public Telephones - Note | main concourse |
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National Key Toilets | Not yet supplied |
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Step Free Access Coverage | Whole station |
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Step Free Access Note | Suitable for disabled passengers. Level access to all platforms. |
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All Public Doors Wide Enough for Wheelchairs | Not yet supplied |
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Impaired Mobility Set-Down | Yes |
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Impaired Mobility Set-Down - Note | Assistance is available to and from platforms, though we can help more effectively if you call us in advance. Please contact customer services of the relevant train operator: GNER - 08457 225 333. Virgin Trains - 0870 789 1234. ScotRail - 08456 015929 |
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Disabled Parking | Not yet supplied |
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Accessible Car Park Equipment | No |
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Wheelchairs Available | Yes |
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Helpline | Not yet supplied |
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Tactile Platform Edges | Some |
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Staff Help Available | Not yet supplied |
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Interchange |
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Cycle Storage | Yes |
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Car Park | Yes |
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Car Park - Primary Phone Number | 0870 606 7050 |
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Car Park Operator | NCP |
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Taxi Rank | Yes |
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Taxi Rank - Note | Opposite platform 11 |
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TrainTaxi Website | Click here |
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Airport | Not yet supplied |
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Port | Not yet supplied |
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Car Hire | Not yet supplied |
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Cycle Hire | Not yet supplied |
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© Association of Train Operating Companies 2005 |
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