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Sheila Riddell, Anne Stafford, Roseann Maguire, Linda Ahlgren and Catherine Burns
Centre for Research in Education Inclusion and Diversity, University of Edinburgh

ISBN 0 7559 6171 4 (Web only publication)

This document is also available in pdf format (532k)

CONTENTS

ACKNOWLEDGEMENTS
EXECUTIVE SUMMARY
SECTION 1: BACKGROUND

SECTION 2: RESEARCH AIMS AND STRATEGY
Table 2.1: Status of service users completing questionnaire

SECTION 3: PARENTS' AND CARERS' EXPERIENCES OF ADVICE AND INFORMATION SERVICES
Table 3.1: Status of caller to the telephone helpline
Table 3.2: Nature of helpline enquiries
Table 3.3: Frequency of service use (parents and carers)
Table 3.4: The quality of services provided by Enquire (parents and carers)
Table 3.5: Parents' accounts of how they heard about Enquire
Table 3.6: Parents' familiarity with work of Enquire

SECTION 4: LOCAL AUTHORITY STAFF VIEWS OF ENQUIRE'S SERVICES AND SUGGESTIONS FOR THE FUTURE
Table 4.1: Frequency of service use (local authority staff)
Table 4.2 : Quality of Enquire's services (local authority staff)
Table 4.3: Quality of Enquire's website (local authority staff)

SECTION 5: SUPPORT ORGANISATIONS' VIEWS OF ENQUIRE'S SERVICES AND SUGGESTIONS FOR THE FUTURE
SECTION 6: INFORMATION SERVICES FOR CHILDREN AND YOUNG PEOPLE WITH ADDITIONAL SUPPORT NEEDS
Table 6.1: Children participating in focus groups

SECTION 7: SUMMARY, FUTURE SERVICE OPTIONS AND IMPLICATIONS
REFERENCES

The views expressed in the report are those of the author(s) and do not necessarily reflect those of the Scottish Executive or any other organisation(s) by which the author(s) is/are employed.

The Scottish Executive is making this research report available on-line in order to provide access to its contents for those interested in the subject. The Executive commissioned the research but has not exercised editorial control over the report.

This report is accompanied by "Insight 32: The Future Delivery Of Advice And Information Services For Additional Support Needs In Scotland" and a full report on "Evaluation of enquire, the Scottish advice service for additional support for learning (Report 1)". All reports are web only and published by Information and Analytical Services Division, Scottish Executive Education Department, Victoria Quay, Edinburgh, EH6 6QQ. If you have any enquiries about these reports please contact the Dissemination Officer on 0131-244-0894/0316.

Both reports were published in August 2006

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.

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