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SECTION 1: BACKGROUND
Since 1999, Children in Scotland has been funded by the Scottish Executive Education Department to provide Enquire, the national advice service for additional support for learning in Scotland. Since 2004, Enquire has been contracted:
1. To maintain and develop the telephone advice and information service for parents, families and carers of children and young people with ASN/ SEN across Scotland and for children and young people themselves.
2. To develop and implement a vigorous and effective publicity programme to maintain and improve the profile of the service and to encourage increased use of the information service, particularly by children and young people.
3. To revise and expand the publications library to take account of recent and planned changes in additional support needs legislation and guidance.
4. To develop and implement a proactive outreach programme which ensures that children and young people have access to the necessary information and advice at a local level to make informed decisions about ASN/ SEN.
5. To devise and implement management, monitoring and evaluation systems for the service.
The following staff are currently employed to deliver the range of services described below:
Full-time Senior Manager
Full-time Training and outreach Officer
Full-time Information and Development Officer (Children and Young People)
Full-time Senior Administrative Assistant
Helpline Development Officer (job-share)
Helpline information officer (job-share)
Helpline Assistants (2 FTE)
In this report, we present findings from an evaluation of the services provided by Enquire. A second report includes an analysis of future options for the delivery of advice and information services in the light of the new Education (Additional Support for Learning) (Scotland) Act 2004, implemented from November 2005.
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