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Sheila Riddell, Anne Stafford, Roseann Maguire, Linda Ahlgren and Catherine Burns
Centre for Research in Education Inclusion and Diversity,
University of Edinburgh

ISBN 0 7559 6170 6 (Web only publication)
ISSN 0950 2254

This document is also available in pdf format (520k)

CONTENTS

ACKNOWLEDGEMENTS
EXECUTIVE SUMMARY
SECTION 1: BACKGROUND

SECTION 2: RESEARCH AIMS AND STRATEGY
Table 2.1: Status of service users completing questionnaire

SECTION 3: THE TELEPHONE HELPLINE
Table 3.1: Status of caller to the telephone helpline
Table 3.2: Nature of helpline enquiries
Table 3.3: Onward referrals
Table 3.4: Frequency of service use (service users)
Table 3.5: The quality of services provided by Enquire (service users)
Table 3.6: Frequency of service use (local authority staff)
Table 3.7: Quality of Enquire's services (local authority staff)

SECTION 4: PUBLICITY PROGRAMME
Table 4.1: Website hits 2004-05
Table 4.2: Service users' accounts of how they heard about Enquire
Table 4.3: Familiarity with work of Enquire (service users)
Table 4.4: Quality of Enquire's website (local authority staff)

SECTION 5: TRAINING EVENTS AND OUTREACH PROGRAMME

SECTION 6: PUBLICATIONS
Table 6.1 Publications sent out by the helpline, the office and downloaded from Enquire websites 2004-05

SECTION 7: OTHER ISSUES

SECTION 8: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

The views expressed in the report are those of the author(s) and do not necessarily reflect those of the Scottish Executive or any other organisation(s) by which the author(s) is/are employed.

The Scottish Executive is making this research report available on-line in order to provide access to its contents for those interested in the subject. The Executive commissioned the research but has not exercised editorial control over the report.

This report is accompanied by "Insight 32: The Future Delivery Of Advice And Information Services For Additional Support Needs In Scotland" and a full report on "The future delivery of advice and information services for additional support needs in Scotland (Report 2)". All reports are web only and published by Information and Analytical Services Division, Scottish Executive Education Department, Victoria Quay, Edinburgh, EH6 6QQ. If you have any enquiries about these reports please contact the Dissemination Officer on 0131-244-0894/0316.

Both reports were published in August 2006

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.

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