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What Do We Measure and Why?: An Evaluation of the CitiStat Model of Performance Management and its Applicability to the Scottish Public Sector

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Footnotes for Annex Four & Five

  1. Source: GRO Scotland, 2004
  2. Moving on? An overview of delayed discharges in Scotland, Audit Scotland, June 2005
  3. The improvement of public sector delivery: supporting evidence based practice through action research, Scottish Executive Social Research, 2005

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Page updated: Friday, July 21, 2006