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Footnotes for Annex Two
- PAC rating: Percentage Achieving Cleanliness is a cleanliness measurement system based on compliance with the Government's Code of Practice on Litter and Refuse and reflects the percentage of streets meeting an acceptable level of cleanliness.
- Kaplan & Norton (2004) Strategy Maps Harvard Business School Press; Boston
- Olve, Roy & Wetter (2002) Performance Drivers John Wiley & Sons; Chichester
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