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Acknowledgements
We would like to thank all those who contributed to this evaluation. The active participation of people from the four Pilot organisations has been central to the evaluation and the ability to use the evaluation process to maximum effect to inform the implementation of CitiStat.
Particular thanks are due to Louise Appleton in the Office of the Chief Researcher and Deborah Smith, Simon Thomas and Richard Jennings of the Scottish Executive, Performance and Innovation Unit. Thanks are also due to Professor Susan Weil of the Centre for Social and Organisational Learning through Action Research ( SOLAR), University of the West of England for consultancy support and co-facilitation of the CitiStat Exchange Inquiry event in January 2006.
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