The Scottish Government

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Cathy Sharp, Jocelyn Jones and Alison M. Smith, Research for Real
ISBN 0 7559 6094 7
This document is also available in pdf format (1.1MB)

Contents

Acknowledgements

Executive Summary

Section One: Introduction
Background to CitiStat
Preparation for the CitiStat Pilot in Scotland
Selection and structure of the Pilot areas
Aims and objectives of this evaluation
Evaluation methods
Structure of this report

Section Two: Case Study Progress and Initial Successes
Summary of the distinctive features of the case studies
City of Edinburgh Council
Aberdeen City Council
NHS Tayside
NHS Ayrshire and Arran

Section Three: The Use of Data to Improve Performance
Actionable, rather than available data
Improvements in data quality and validity
How data has contributed to improving performance

Section Four: The CitiStat Panel Process
Introduction
Confrontation and challenge
How the process has worked
Contrast with existing performance management and accountability processes

Section Five: Opportunities and Barriers to Action and Change
Introduction
Opportunities for and barriers to the effective implementation of CitiStat

Section Six: A Future for the CitiStat Process in Scotland
Assessing the value of CitiStat
What is the added value of CitiStat?
Key issues for the future of CitiStat
Summary of implications for wider implementation

Annex 1 Case Study 1: City of Edinburgh Council
Annex 2 Case Study 2: Aberdeen City Council
Annex 3 Case Study 3:NHS Tayside Health Board
Annex 4 Case Study 4:NHS Ayrshire and Arran Health Board
Annex 5 Details of the Methodology

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.

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