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Appendix 6: Questions Regarding Clients' Experiences of Projects
Clients in all four projects were invited to state whether they agreed or disagree with the following statements regarding their experience of it.
- The staff have not always understood the kind of help I want.
- There has always been a member of staff available when I have wanted to talk.
- The staff and I have disagreed about what the agency should do for me.
- The staff have helped to motivate me to sort out my problems.
- I have liked most of the sessions I have attended.
- I think the staff are good at their jobs.
- I have received the help that I was looking for.
- The atmosphere at project is warm and friendly. (asked of those attending the young people's projects only)
- The staff ask about things I would rather keep private.
- Project provides a very confidential service.
- I have had a say in most of the decisions about the help that I have received.
- I trust the project staff completely.
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