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2. Methodology
The survey was undertaken by an independent research company, AtoZ Business Consultancy. The questionnaire contained 20 questions designed to obtain information on the type of Lean projects that have been implemented, how they were implemented and whether they had been successful in achieving their original aims. The questionnaire contained a mix of open-ended and closed questions. A copy of the questionnaire is attached at Appendix 1.
The Scottish Executive distributed the questionnaire via email to all public sector organisations in Scotland during September. In many instances the questionnaire was sent to the prime Scottish Executive contact in the organisation or the Chief Executive for cascading. In order to ensure that sufficient time was given to enable this to occur, organisations were given seven weeks in which to complete and return the questionnaires.
Questionnaires were completed by those who were using Lean. Completed questionnaires were returned directly to AtoZ Business Consultancy via either email or post. In summary, 24 organisations responded to the survey, broken down as follows:
- 20 fully completed questionnaires were returned.
- 2 part-completed questionnaires were returned.
- 2 email responses to the questions.
Responses were received from a range of public sector organisations. The breakdown of respondents is indicated in Chart 1 below. The largest proportion of respondents came from local authorities. The actual number of organisations responding is shown in brackets.
Chart 1. Organisations responding to the survey
Chart 2 below show the geographical split of respondents, with the largest proportion of respondents coming from the central areas of Scotland around Glasgow and Edinburgh. However there is significant national representation with a large proportion of respondents coming from the northern areas. The actual number of organisations is shown in brackets.
Chart 2. Geographical split of respondents
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