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1. Introduction
The aim of this report is to describe a survey of Scottish public sector organisations undertaken between September and November 2005. The survey is part of a larger investigation undertaken by Warwick Business School, on behalf of the Scottish Executive, on the evaluation of the Lean approach to business management in the public sector. Lean is defined as essentially any good practices of process / operations improvement that have resulted in a reduction in waste, improved the flow and provided a better concept of customers and process views.
Section 2 of the report describes the survey methodology and provides a breakdown of respondents to the survey in terms of geographical location and type of public sector organisation. Section 3 of the report provides a quantitative and graphical breakdown of the results of the survey, incorporating the views and opinions of the respondents, together with an analysis of the results. A qualitative analysis of the survey results is provided in section 4 of the report, with a selection of the actual comments made by the respondents in the open-ended questions of the questionnaire. Section 5 includes the conclusions drawn from the analysis of the survey results. Appendix 1 of the report includes the survey questionnaire that was sent to public sector organisations in Scotland. The questionnaire also outlines the definition of Lean that was used for the survey.
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