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Appendix 2: Approach
The articles used for this literature review have been obtained from the following sources:
- Reviewing identified journal articles, including peer-reviewed articles, which were downloaded or obtained from The University of Warwick library.
- The research team's own knowledge and collection of articles, papers and reports from other current and previous research projects. This includes articles written by authors such as James Womack, Dan Jones (plus the website of The Lean Institute), Peter Hines and Nick Rich.
- UK Government sources, including work done at the National Health Service, service delivery units and searching other central government departments such as Cabinet Office/Treasury and the Office of the Deputy Prime Minister.
- The websites of professional institutes and consultancies especially Andersen Consulting, Vanguard and Oakland Consulting.
- The work of other academic professional contacts such as colleagues at the DANSK Industries and colleagues who are members of international academic networks, including as EurOMA (European Operations Management Association).
A total of 81 sources of data were reviewed comprising articles, papers and reports. These were distributed among the team of researchers. Each researcher was responsible for reading the data and summarising the information on a Data Extraction Sheet ( DES). Upon reading the data sources, it was discovered that a further nine sources were not relevant for this review. As a result, these were excluded from the list of data sources (see Annex 3).
The remaining DES were collated by the researchers preparing the literature review, and organised according to the sections listed below. Appropriate information from each DES was then taken and used to complete the relevant section. The separate DES are included in a separate Annex 3.
- Overview / History of Lean
- Lean in the Public Sector
- Lean Thinking in Practice
- Organisational Barriers
- Organisational Readiness
- Implementation Process
- Outcomes
- Associated Tools, Techniques and Approaches
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