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APPENDIX 2: REFERENCES
Bowen, D. E. & Youngdahl, W. E. (1998) 'Lean' Service: In defense of a production line approach. International Journal of Service Industry Management, vol. 9, issue 3, pp 207-225.
Gershon, P. (2004) Releasing Resources to the Front Line: Independent Review of Public Sector Efficiency. in TREASURY, H. (Ed.) London, HM Stationary Office.
Hines, P., Holweg, M. & Rich, N. (2004) Learning to evolve: A review of contemporary Lean thinking. International Journal of Operations and Production Management, vol. 24, issue 10, pp 994-1011.
Monden, Y. (1983) The Toyota Production System, Portland, Productivity Press.
Tranfield, D., Denyer, D. & Smart, P. (2003) Towards a Methodology for Developing Evidence-Informed Management knowledge by Means of Systematic Review. British Journal of Management, vol. 14, issue 3, pp 207-222.
Walley, P (2002). "Cellular operation design in Healthcare". Warwick Business School, April 2002.
Walley, P., Watt, A. & Davies, C. (2001) A Study of Demand for Emergency Access Health Services in Two UK Health and Social Care Communities. The University of Warwick, Coventry
Womack, J. (2002) Lean Thinking: Where have we been and where are we going? Forming and Fabricating, 9, 9, L2-L6.
Womack, J. & Jones, D. (1996) Lean Thinking: Banish the Waste and Create wealth in your organisation, New York, Simon and Schuster.
Wysocki, B. (2004) Industrial Strength: To Fix Health Care, Hospitals Take Tips From Factory Floor; Adopting Toyota Techniques Can Cut Costs, Wait Times; Ferreting Out an Infection. Wall Street Journal. 9th April New York.
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