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Dr Zoe Radnor , Paul Walley, Andrew Stephens, Giovanni Bucci, Warwick Business School ISBN 0 7559 6056 4 This document is also available in pdf format (1.2MB)
LIST OF TABLES AND FIGURES
CHAPTER ONE INTRODUCTION A. Introduction B. Overview of the Lean Concept
CHAPTER TWO THE RESEARCH A. Literature review B. Survey C. Case Studies D. Pilot Studies E. Other relevant research
CHAPTER THREE PERCEPTIONS OF LEAN A. Descriptions of Lean B. Approaches to Lean C. Elements of Lean D. Summary
CHAPTER FOUR IMPLEMENTATION OF LEAN A. Process of a Rapid Improvement Event ( RIE) or 'Blitz' B. Management Commitment C. Scale and Scope D. Engagement E. Communication F. External Support G. Summary of the Perception of Lean
CHAPTER FIVE OUTCOMES OF LEAN A. Setting Outcomes B. Tangible outcomes C. Intangible Outcomes D. Overview of Outcomes E. Failing to implement changes F. Sustainability H. Summary of Lean Outcomes
CHAPTER SIX CONTEXTUAL FACTORS AND ORGANISATIONAL STRATEGY A. Drivers for change B. Strategy Process C. Reflections of the Relationship between Strategy and Lean C. Summary
CHAPTER SEVEN ORGANISATIONAL READINESS FOR IMPROVEMENT A. Need for improvement B. Capacity for improvement C. Organisational Culture D. Summary
CHAPTER EIGHT IMPLEMENTING LEAN IN THE PUBLIC SECTOR: CRITICAL SUCCESS FACTORS A. Critical success factors B. Barriers C. Summary D. Conclusion
APPENDIX 1: GLOSSARY OF KEY TERMSAPPENDIX 2: REFERENCESAPPENDIX 3: INTERVIEW SCHEDULEANNEX 1 LITERATURE REVIEWANNEX 2 A SURVEY OF SCOTTISH PUBLIC SECTOR ORGANISATIONS
The views expressed in this report are those of the researcher and do not necessarily represent those of the Department or Scottish Ministers.
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Page updated: Tuesday, June 13, 2006