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ANNEX 2: PRE GROUP WORK: SERVICE USE DIARY
Pre-Group Diary
How To Complete This Diary
This research project seeks to find out about people's experiences of using services in your area. By keeping this diary you will be helping yourself (or the person who is attending the focus group) to talk about a wide range of experiences.
The diary contains 7 pages, one for every day of the week. Each page is the same and asks questions about the services that you have used that day or would have liked to use. We would like you to answer these questions every day in the week leading up to the group.
If you are not the group attendee, when you have completed the diary on day 7, please give it to the person who is attending the focus group for them to read and take to the group.
Day 1 Please write in the day here…………………………………………………
PLEASE ANSWER EACH OF THE QUESTIONS BELOW FOR TODAY ONLY
What services did you use today? (This can be any kind of service eg a shop, a doctor, school, petrol station etc. If you are unsure please refer to the list of services at the back of the diary, although this is not exhaustive and should be used as a guide only) |
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How convenient was it for you to access and use that service and why? (If you used more than one service, please choose just one to comment on. If you use a variety of services across the week, where possible, please try to vary those you comment on each day in order to cover as many as possible across the week). |
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What, if anything, would have made it more convenient for you to access and use this service? |
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How satisfied were you with the quality of this service and why? |
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What, if any, improvements would you like to see made to the quality of this service? |
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Did you feel the need to use a service today that was not available to you? If so which ones? |
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Why wasn't the service available? Do you think it could be made more readily available to you and/ or your community or are you aware of obstacles to this - if yes, what are they? |
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Day 2 Please write in the day here…
Please answer each of the questions below for today only
What services did you use today? (This can be any kind of service eg a shop, a doctor, school, petrol station etc. If you are unsure please refer to the list of services at the back of the diary, although this is not exhaustive and should be used as a guide only) |
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How convenient was it for you to access and use that service and why? (If you used more than one service, please choose just one to comment on. If you use a variety of services across the week, where possible, please try to vary those you comment on each day in order to cover as many as possible across the week). |
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What, if anything, would have made it more convenient for you to access and use this service? |
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How satisfied were you with the quality of this service and why? |
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What, if any, improvements would you like to see made to the quality of this service? |
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Did you feel the need to use a service today that was not available to you? If so which ones? |
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Why wasn't the service available? Do you think it could be made more readily available to you and/or your community or are you aware of obstacles to this - if yes, what are they? |
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Day 3 Please write in the day here…………………………………………………
Please answer each of the questions below for today only
What services did you use today? (This can be any kind of service eg a shop, a doctor, school, petrol station etc. If you are unsure please refer to the list of services at the back of the diary, although this is not exhaustive and should be used as a guide only) |
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How convenient was it for you to access and use that service and why? (If you used more than one service, please choose just one to comment on. If you use a variety of services across the week, where possible, please try to vary those you comment on each day in order to cover as many as possible across the week). |
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What, if anything, would have made it more convenient for you to access and use this service? |
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How satisfied were you with the quality of this service and why? |
|
What, if any, improvements would you like to see made to the quality of this service? |
|
Did you feel the need to use a service today that was not available to you? If so which ones? |
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Why wasn't the service available? Do you think it could be made more readily available to you and/or your community or are you aware of obstacles to this - if yes, what are they? |
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Day 4 Please write in the day here…………………………………………………
Please answer each of the questions below for today only
What services did you use today? (This can be any kind of service eg a shop, a doctor, school, petrol station etc. If you are unsure please refer to the list of services at the back of the diary, although this is not exhaustive and should be used as a guide only) |
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How convenient was it for you to access and use that service and why? (If you used more than one service, please choose just one to comment on. If you use a variety of services across the week, where possible, please try to vary those you comment on each day in order to cover as many as possible across the week). |
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What, if anything, would have made it more convenient for you to access and use this service? |
|
How satisfied were you with the quality of this service and why? |
|
What, if any, improvements would you like to see made to the quality of this service? |
|
Did you feel the need to use a service today that was not available to you? If so which ones? |
|
Why wasn't the service available? Do you think it could be made more readily available to you and/or your community or are you aware of obstacles to this - if yes, what are they? |
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Day 5 Please write in the day here…………………………………………………
Please answer each of the questions below for today only
What services did you use today? (This can be any kind of service eg a shop, a doctor, school, petrol station etc. If you are unsure please refer to the list of services at the back of the diary, although this is not exhaustive and should be used as a guide only) |
|
How convenient was it for you to access and use that service and why? (If you used more than one service, please choose just one to comment on. If you use a variety of services across the week, where possible, please try to vary those you comment on each day in order to cover as many as possible across the week). |
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What, if anything, would have made it more convenient for you to access and use this service? |
|
How satisfied were you with the quality of this service and why? |
|
What, if any, improvements would you like to see made to the quality of this service? |
|
Did you feel the need to use a service today that was not available to you? If so which ones? |
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Why wasn't the service available? Do you think it could be made more readily available to you and/or your community or are you aware of obstacles to this - if yes, what are they? |
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Day 6 Please write in the day here…………………………………………………
Please answer each of the questions below for today only
What services did you use today? (This can be any kind of service eg a shop, a doctor, school, petrol station etc. If you are unsure please refer to the list of services at the back of the diary, although this is not exhaustive and should be used as a guide only) |
|
How convenient was it for you to access and use that service and why? (If you used more than one service, please choose just one to comment on. If you use a variety of services across the week, where possible, please try to vary those you comment on each day in order to cover as many as possible across the week). |
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What, if anything, would have made it more convenient for you to access and use this service? |
|
How satisfied were you with the quality of this service and why? |
|
What, if any, improvements would you like to see made to the quality of this service? |
|
Did you feel the need to use a service today that was not available to you? If so which ones? |
|
Why wasn't the service available? Do you think it could be made more readily available to you and/or your community or are you aware of obstacles to this - if yes, what are they? |
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Day 7: Please write in the day here…………………………………………………
Please answer each of the questions below for today only
What services did you use today? (This can be any kind of service eg a shop, a doctor, school, petrol station etc. If you are unsure please refer to the list of services at the back of the diary, although this is not exhaustive and should be used as a guide only) |
|
How convenient was it for you to access and use that service and why? (If you used more than one service, please choose just one to comment on. If you use a variety of services across the week, where possible, please try to vary those you comment on each day in order to cover as many as possible across the week). |
|
What, if anything, would have made it more convenient for you to access and use this service? |
|
How satisfied were you with the quality of this service and why? |
|
What, if any, improvements would you like to see made to the quality of this service? |
|
Did you feel the need to use a service today that was not available to you? If so which ones? |
|
Why wasn't the service available? Do you think it could be made more readily available to you and/or your community or are you aware of obstacles to this - if yes, what are they? |
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WHEN YOU HAVE COMPLETED THE DIARY ON DAY 7 PLEASE GIVE IT TO THE PERSON IN THIS HOUSEHOLD WHO IS ATTENDING THE S GROUP AND ASK THEM TO READ IT AND TAKE IT WITH THEM TO THE GROUP. THANK YOU FOR YOUR HELP WITH THIS RESEARCH.
A LIST OF SERVICES YOU MAY USE OR WISH TO USE
Retail facilities
- Grocery shops
- Other shops
- Mobile shops
- Café/Restaurants/take aways
- Bars/pubs
Financial services
- Post offices
- ATMs/cash machines
- Banks and building societies
- Finance, council tax and housing benefits
Childcare
- Private nurseries
- Childminders
- After school child care
Preschool groups
- Mother and toddlers
- Other 'baby' groups ( e.g. music tots, etc)
- Playgroups
School Education
- Nursery class
- Primary school
- Middle school
- Secondary school
Lifelong learning
- Higher and further education colleges
- Adult education
- Training and employment initiatives
- Careers service
- Libraries (branch library and mobile library)
Health and community care services
- Local doctor ( GP)
- Other practice based services ( e.g. health visitors, community paediatrician, community psychiatric nurses, district nurse)
- Local and general hospital and hospital based services
- Ambulance service
- Specialist health services ( e.g. physiotherapy, occupational therapy, chiropody, counselling, mental health/psychiatric services, children's services, maternity services)
- Dentists
- School nurse
- Residential care homes
- Community pharmacies
- Other support services ( e.g. drug abuse, alcohol addiction, domestic violence, victim support services, disabilities, elderly care)
- Social work as a whole e.g. child/adolescent/youth support services
- Family mediation
- Fostering
- Adoption
- Homelessness
Transport
- Public transport (bus, train, ferry, taxi, air)
- Post bus service
- Transport to health services
- Repairs to roads, footpaths and cycle paths
- Traffic management and road safety measures ( e.g. roundabouts, traffic signals, traffic calming, speed limits, speed cameras)
- Road maintenance ( e.g. road surface and resurfacing of roads; filling in potholes; kerbs; adjacent scrub/trees; drainage and flood prevention measures; road signs; traffic control at road works; quality of road repairs; provision, condition and repairs of footpaths/cycle paths; ironwork [manholes, toby covers]; white lining [edges and centre]; winter maintenance [gritting and snow clearing]; maintenance of roadside verges, hedges, trees and weed killing; parking facilities)
Housing
- Housing (council or housing associations)
- Sheltered housing
- Private Landlord
Sport and leisure facilities
- Mother and toddlers and other 'baby' groups
- Outdoor/indoor play areas
- Activities for under 10s
- Activities for teenagers
- Children and youth groups/projects/clubs/organisations ( e.g. Brownies; Guides; Cub scouts; Scouts for children)
- Drop-in centres
- Swimming pools
- Sport and leisure clubs and facilities (council and private) ( e.g. council and private leisure clubs/facilities; playing fields; squash and tennis courts)
- Extracurricular sport and educational classes e.g. run from the school
- Community groups, clubs and organisations ( e.g. squash club, Golf club, Young farmers, SWRI, Rotary, Round table, British legion, Women's guild)
- Cinema
Community facilities
- Church
- Village hall
- Community centre
- Masonic hall
- Other
Enterprise
- Support advice/services to local businesses ( e.g. Enterprise Companies)
Policing and community safety
- Police stations
- Community policing
- Victim support
- Crime prevention
Fire service
Information/advice services
- Council offices, telephone helplines and websites
- Other organisations' websites
- Councillors
- Community Councils
- Local Area Committees
- Tenants Associations/Public Forums/User Groups
- Voluntary Organisations
Information/advice services
- Careers Scotland
- Job centres
- Citizens' Advice Bureau
- Local community centre
- Local college
- Local tourist information centre
- Local sports centre
- Local library
- Local school
- Local newspapers
- Local radio stations
- Community newsletters
- Information leaflets
Environmental services and waste management
- Access to woodlands, forests, nature reserves
- Protection of the environment
- Recycling facilities (glass, paper, etc.)
- Collection of recycling (collection with normal household collection; separate kerbside collection; recycling centres; supermarkets; workplace; local shops)
- Refuse collection
- Composting facilities
- Street cleaning/removal of litter
- Provision of litter bins
- Provision of 'poop scoops' (bins for dog fouling)
- Sewerage
- Quality of drinking water/water services
- Street lighting
- Dog warden/pest control
Tourism and culture
- Tourist facilities
- Cultural activities/facilities including
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