Organisation | Shared Services provided | Reported Benefits |
|---|
1 Anglia Revenues Partnership - between Breckland and Forest Heath District Councils | Council Tax and Business Rates collection
Benefits administration and Fraud Prevention | £170k reduction in staff budget (10%)
20% reduction in annual ICT maintenance costs
Improvement in service quality measures |
| 2 BAE Systems Royal Ordnance | Finance | 40% annual savings achieved (with some areas reaching 60%) |
3 BASFAG | HR | 20% cost reductions
Employee satisfaction up with 90% rated as good or very good. |
4 BT | BT retail
- contact centres
BT Global Services
- Strategy
- Finance
- HR | 150 call centres to 30
£220m property cost reduction
40% reduction in training costs
25% reduction in HR staff
Increased customer satisfaction
Increase in employee satisfaction |
5 City of Edinburgh Council | Finance
Accounts Receivable
Procure to Pay | Operational efficiency savings of £0.45m achieved 2005/6, forecast to rise to £1.4m/annum by 2007/8. Forecast reduction of 30 FTE (12%).
Purchasing efficiencies of £2.6m/annum forecast for 2006/7 |
6 Eastern Health Shared Services (Ireland) | Finance | 15% savings on operating costs from 2002- 2003n |
7 Glasgow City Council | Finance
Accounts Receivable
Procurement
HR
Payroll
Business intelligence | Total projected savings of £10m/annum
Achieved Payroll savings of £1m/annum
Significant improvement in service quality measures |
8 HM Prison Service ( UK) | Finance
HR
Procure to Pay | £32m annual cost reduction
Project Net Present Value of £100m+ |
9 New South Wales Government Shared Corporate Services | HR
Financial Management
ICT
Purchasing
Records management
Facilities and asset management | Large Departmental Shared Services initiatives achieved annual savings of between 15 and 30%.
Whole of government target of 3% of total agency salary budget. |
10 NHS England | Financials
Procurement to Pay | £250m projected savings from Xansa shared services project |
11 NHSScotland | Finance
Procurement | Staff reduction of 604 FTE (26% of total)
Net annual savings £10m/annum (13.5%)
Net Present Value over 10 years £39.87m |
12 Oracle | Procure to Pay
Transactional HR
IT consolidation | $114m/annum IT cost reductions
$40m/annum procure to pay cost savings
78% reduction in HR operations staff
25% reduction in cost of finance options |
13 Philips Electronics - shared service centre for Asia and Pacific | Procurement to Pay General Ledger/reporting
Accounts Receivable
Non product purchasing
Fixed Assets
Data management | 40% cost reduction from 2002 to 2005 |
14 Procter and Gamble Global Business Services | Accounting and Financial Reporting
Purchase to Payment
Employee Services ( HR)
Supply Chain systems
Business Information Systems
Work Place Services
Purchases (indirect) | Costs reduced by more than $500m since GBS inception
Staff reduced from 8,400 to 3,800
Annual year I year reduction in transactional costs (20% reduction from 1998 to 2002) |
15 RBS Group Human Resources Shared Service | Transactional ( HR processing, Payroll, Contract production, training admin)
Specialist Services (Business Relationship Management, Change and implementation, HR information strategy, business acquisitions and disposals
Professional and Advisory - e-learning and e-resourcing, communications and executive complaint handling, supplier services | Customer Quality Measures 10% annual increases from 2002 to 2004
HR headcount down by 600
HR savings of £48m
(above following National Westminster merger 2002-2004) |
16 RMCUK | Record to report (general ledger)
Purchase to Pay
Order to cash | 225 headcount reduction
£10m per annum savings
21% reduction in supplier invoice processing
68% improvement in on time payments
46% reduction in debt collection cost per £,000
Aim to move reduce costs by a further 50% over next three years |
17 Royal Mail Transaction Services | Financial Services - Accounts receivable, accounts payable, financial accounting
Transactional HR - pay processing, attendance admin, leavers processing resourcing, pensions, HR information | Reduced locations from 70 to 9.
IT systems reduced from 16 to 5
Costs reduced by £50m (36%) per annum in two years.
Headcount reduced by 800 (26%) in two years.
Improved customer satisfaction (minimum 79% max 100% - up from minimum 33%) |
18 Scottish Enterprise | Financials (finance, audit, compliance)
ICT
HR
Customer Relations
Legal
Procurement | 95 net FTE reductions from service areas shown
Net annual cash savings £8.1m |
19 US Postal Service | Accounting and Finance services (including payroll) | $25m per annum savings
Reduction from 1100 staff in 85 accounting offices to 350 in 3 Accounting Service centres
5 payroll systems to 1
16% saving in overall finance function costs |
20 Western Australia Government | Finance
HR
Payroll
Procurement | Projected savings of A$55m per annum
A$120m investment
Head count reduction of 750 staff |