The Scottish Government

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ISBN 0 7559 5045 3
This document is also available in pdf format (544k)

Contents

Covering Letter
Respondent Information form
Consultation Questions

Ministerial Foreword

Part 1: An introduction to shared services
Shared Services Strategy - part of the wider public sector reform agenda
Shared services - a mainstream business concept
Why adopt shared services?
The most popular areas for shared services
Sharing goes beyond corporate support functions
The steps to shared services
Implementing shared services is not an easy option
Scotland is in a strong position to gain from shared services

Part 2: Delivering shared services in Scotland
A vision for shared services in Scotland
Building the foundation for delivery
Guiding principles
The service areas to focus on
Communities of interest
National cross-sector initiatives
Sector based initiatives
Co-ordination and governance arrangements
Financial resources
Change management and public sector capacity
Staff engagement and communications
Supplier engagement
Benchmark and baseline measures
Shared Services toolkit and other Cabinet Office activities
Timeline for initiatives
Building the foundations for a world class Scottish Public Sector

Annexes
Annex A - Shared Services Examples
Annex B - The Public Sector in Scotland
Annex C - References

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