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Listen
10. GOOD PRACTICE
10.1 The telephone which is available to prisoners throughout the time spent in reception (paragraph 5.1).
10.2 The "Meet the Author" session which is held three or four times a year (paragraph 7.18).
10.3 If required, a Family Contact Development Officer meets disabled visitors or first time visitors before scheduled visits to explain procedures and show them the visit area (paragraph 8.4).
10.4 The SPIN co-ordinator produces a list of all ethnic minority prisoners each morning for all members of the Race Relations Committee (paragraph 8.29).
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