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Social Work Inspection AgencyChapter 1 Summary, evaluation, and recommendationsChapter 2 ContextChapter 3 What key outcomes have we achieved?Chapter 4 What impact have we had on people who use our services and other stakeholders?Chapter 5 How good is our delivery of key processes?Chapter 6 How good is our operational management?Chapter 7 How good is our strategic leadership?Chapter 8 Capacity for improvement?Appendix 1 Structure of the department of social work and healthAppendix 2 Description of the department's servicesAppendix 3 The performance inspection modelAppendix 4 Extracts from surveys
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