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Listen
Standard Statement 1
You will be provided with all the information you need to help you decide about using the service.
You, or someone acting on your behalf, will be:
- provided with clear and correct information on all the support available;
- provided with information on getting help from the service - such as contacting and getting to it;
- provided with details of who the service is for and what it offers; and
- provided with details of its rules and ways of working. For example confidentiality, sharing information and making a complaint.
Standard Statement 2
You will be able to access safe, quality surroundings when engaging with the service.
- The service and facilities offered will be of a good standard - safe and appropriate.
- The service will employ and train its staff to make sure you are treated with respect and dignity.
- The service will seek to ensure that bullying, harassment or discrimination of any kind is not tolerated.
- The service will respect and actively support your religious, spiritual, cultural and other beliefs and needs, and those of others who use the service.
Standard Statement 3
You will be involved in a full assessment which makes sure that decisions about your care and support are based on your needs.
- You, or someone acting on your behalf, will take part in a full assessment of your drug and/or alcohol use and other needs and it will be kept up to date.
- Improving your situation will involve discussing areas in your life such as your health, employment, housing, family and children.
- Your views will be heard and used to develop your personal plan.
- With your agreement, your information will be shared with other services and it will be made clear to you when this might be done without your permission.
Standard Statement 4
You will receive a written personal plan that clearly sets out the service that will be provided to meet your needs.
- After assessment you will be involved in developing your personal plan.
- Who does what and when will be made clear in your personal plan which will be kept up to date.
- As your situation changes, your personal plan will be reviewed to reflect these changes.
Standard Statement 5
The service will work with you to achieve the jointly agreed actions in your personal plan.
- You will be informed about what the service offers, how it can help and how to take part.
- You will have time to think about your choices.
- You will be offered a supportive working relationship to help meet your needs.
- You will be supported to meet your needs in the personal plan.
- You will be helped to find ways to avoid future problems with drugs and/or alcohol.
- You will work together with the service to make sure that there is a joint responsibility for meeting your needs.
Standard Statement 6
You will be able to discuss and plan your long-term support with service staff, involving your family, other organisations, services or representatives as appropriate.
- From the start, the service will work with you to help you achieve your future goals.
- The service will help with all parts of the plan such as identifying personal strengths and maintaining positive relationships.
- You and the service will work together to make helpful contacts before you leave.
Standard Statement 7
You will receive quality support and care.
- If you have needs the service cannot meet, appropriate professional help will be sought.
- The service will meet relevant legal requirements.
- Workers (paid and unpaid) will be appropriately trained and supervised.
- The service will continuously review how it meets your needs and how it could be improved.
Standard Statement 8
The service will work with a wide range of partners, including other services, so that your needs are met.
- Funders and providers will jointly design services that meet local requirements and national plans and will ensure they work together in a co-ordinated way.
- Funders and providers will ensure that evidence-based best practice is used to inform service design and delivery.
- Local services will be able to meet the needs of specific groups, for example parents with children, women, young people, minority ethnic groups and those with mental health needs.
- Services will consult with other agencies, such as housing and employment, when appropriate, to meet your needs.
- All drug and alcohol specialist services will have clearly written service specifications.
Standard Statement 9
The service you receive has been designed with you, your family, and the needs of the local community in mind.
- The service will treat everyone fairly in the way they work.
- To offer the best help with your changing situation all services will work together.
- How the local community are involved with the service will be clearly laid out.
- The service will recognise the needs of members of your family and those you live with and, where appropriate, seek support for them.
Standard Statement 10
Your views will be sought in order to constantly monitor the type, delivery and development of services.
- You will be given a list of your rights and responsibilities when using a service.
- To improve this service, at least once a year, you will be asked in confidence for your views and ideas on the service.
- To improve this service, at least once a year, other local organisations will be asked in confidence for their views and ideas on the service.
- If you want to join a group with others using services then you will be given support and training to do so.
Standard Statement 11
You will have all the information you need about arrangements for ending your contact with the service.
- If you have children, this service will not ask you to leave without considering their needs.
- When about to leave the service other agencies may have to be informed, particularly if you have children.
- You will be given useful information such as how to get extra help or cope with a risky situation or setback.
- The service will talk with you about all the choices and risks faced by you and others.
- Before leaving you will be asked for your views of the service.
- The service will send a report on your progress to appropriate agencies.
- The service may ask if they can keep in touch to see how you are doing.
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