| Description | A research summary of work which examined the provision of translating, interpreting and communication support (TICS) within public services in Scotland as viewed by TICS providers and by public sector bodies |
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| ISBN | 0755928938 |
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| Official Print Publication Date | February 2006 |
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| Website Publication Date | February 07, 2006 |
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Isabelle A. Perez and Christine W. L. Wilson with Catherine King and Celine Pagnier, Centre for Translation and Interpreting Studies in Scotland, Heriot-Watt University
ISBN 0 7559 2893 8
This document is also available in pdf format (1.5 MB)
CONTENTS
Acknowledgments
Executive Summary
Background
About the Study
Main Findings
Key Opportunities and Recommendations
List of abbreviations
List of tables
List of charts
Chapter One: Introduction
Background
Structure of the Report
Chapter Two: Context
Overview
Languages in Scotland
Policies and Initiatives
Legislation
Summary
Chapter Three: Purpose and Scope of the Research
Background
Purpose of the Research
Aims
Practical Objectives
Parameters for the Research Study
Summary
Chapter Four: Methodology
Overview
Background
Summary
Chapter Five: Research Findings - Phase One: Stage One ( TICS)
Overview
Profile of Organisation
Services Provided
TICS Employees
Recruitment, Training and Qualifications
Summary
Chapter Six: Research Findings - Phase Two: Stage One ( TICS)
Overview
Background
Requests from Public Service Bodies
Records
Service Providers
Assignments
Training
Challenges in the Public Sector
Summary
Chapter Seven: Preliminary Conclusions ( TICS)
Overview
Conclusions
Recommendations expressed by TICS providers
Summary
Chapter Eight: Research Findings - Phase One: Stage Two ( PSB)
Overview
Background
Service Providers
Requests
Constraints
Summary
Chapter Nine: Research Findings - Phase Two: Stage Two ( PSB)
Overview
Background
Service Providers
Requests
Constraints
Quality Control/Good Practice
Summary
Chapter Ten: Preliminary Conclusions ( PSB)
Overview
Background
Language
Justice
Health
Council Services
Immigration
Conclusions
Recommendations expressed by PSBs
Summary
Chapter Eleven: Final Conclusions
Overview
Language Considerations
TICS Spectrum
Translating and Interpreting Policy for Scotland
Central Focus
Research and Development
Conclusion
Summary
Annex 1: Glossary
Annex 2: Detailed Research Methodology
Phase One: Stage One ( TICS)
Informants
Procedure for Contacting Informants
Collecting Data
Phase One: Stage Two ( PSB)
Informants
Procedure for Contacting Informants
Collecting Data
Phase Two: Stage One ( TICS)
Informants
Procedure for Contacting Informants
Collecting Data
Phase Two: Stage Two ( PSB)
Informant
Procedure for contacting Informants
Collecting Data
Annex 3: Phase One - Questionnaire: Telephone Interview ( TICS)
Annex 4: Phase Two -In-depth Face to Face Interview ( TICS)
Annex 5: In-depth Interview: Advance Briefing of Informant
Annex 6: Phase One: Questionnaire: Telephone Interview ( PSB)
Annex 7: Phase Two -In-depth Face to Face Interview ( PSB)
Annex 8: Positions in Organisation ( PSB -phase 1/2)
Annex 9: Region Code Numbers
Annex 10: Positions in Organisation ( PSB -phase 2/2)
References
The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.
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