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Sue Morris, Patsy Richards & Eddie Richards, MorrisRichards Ltd and Claire Lightowler, SESR
Scottish Executive Social Research, 2005
ISBN 0 7559 2917 9 (Web only publication)
This document is also available in pdf format (784k)

CONTENTS

EXECUTIVE SUMMARY

CHAPTER ONE: INTRODUCTION
Background
Evaluation objectives
Report structure
Findings from previous research
Summary and recommendations

CHAPTER TWO: THE CURRENT PILOTS
Establishing the pilots
Key characteristics
Input from the local court and area
Promotion and publicity
Capacity
Inter-agency co-operation
Links across the pilots and central co-ordination
Summary and recommendations

CHAPTER THREE: PEOPLE USING ICA SERVICES
Client status
Numbers of clients
Age and gender of clients
Referrals to the icas
Contacting the adviser
Client circumstances
Client satisfaction
Summary and recommendations

CHAPTER FOUR: OPERATION OF THE ICA SERVICES
Demand for the services
Accessibility of the services
Forms of assistance
Onward referral
Balancing forms of assistance given
Summary and recommendations

CHAPTER FIVE: CASES DEALT WITH BY ADVISERS
Ica cases by procedural type
Ica case types
Initial client contact by stage in proceedings
Strategies for early intervention
Summary and recommendations

CHAPTER SIX: KEY FINDINGS AND FUTURE DEVELOPMENT
Key findings
Key issues
Summary of recommendations

ANNEX 1: METHODOLOGY AND METHODS
Desk-based work
Fieldwork
Analysis

REFERENCES
GLOSSARY
ABBREVIATIONS

LIST OF TABLES AND FIGURES

Table 2.1 Key pilot characteristics
Table 3.1 Increase in workload from further consultations
Figure 3.2 New cases recorded by the ICAs by quarter
Figure 3.3 Source of referrals to ICAs, all pilots
Figure 3.4 Route of referral to ICA (client questionnaires)
Table 3.2 Source of referrals to the ICA by pilot
Table 3.3 Methods of contact recorded by pilot
Figure 3.5 Method of contact, all pilots (client questionnaires)
Figure 3.6 Relationship of client to the other party
Figure 3.7 Clients' case type, all pilots (client questionnaires)
Table 3.4 Rating of the service, all pilots (client questionnaires)
Figure 3.8 Rating of the service, all pilots (client questionnaires)
Figure 4.1 ICA and court levels of business by pilot
Figure 4.2 ICA cases as percent of relevant court disposals
Figure 4.3 Assistance given, all pilots
Figure 4.4 Help received from the advisers, all pilots (client questionnaires)
Table 4.1 Forms of assistance recorded by pilot
Figure 4.5 What difference the adviser made to you, all pilots (client questionnaires)
Table 4.2 Onward referral actions by pilot
Figure 4.6 Onward referrals to other agencies, all pilots
Table 4.3 Onward referrals to other agencies by pilot
Figure 5.1 Small claims and summary cause disposals by pilot sheriff court
Table 5.1 Procedure type handled by pilot
Figure 5.2 Case type, all pilots
Table 5.2 Case type by pilot
Table 5.3 Stage in the case at which advice was sought by pilot

ACKNOWLEDGEMENTS

The researchers are very grateful to all those who took part in the evaluation- without you, this report could not have been produced. Many clients who had seen an in-court adviser took time at a difficult point in their lives to complete our questionnaires, and many people involved in legal service provision in Scotland gave up their time to give us their comments and to talk to us in interviews. We recognise that everyone is very busy, especially the in-court advisers themselves, and would like to thank everyone involved for the high quality responses that are the basis of this report.

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.

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