The Scottish Government

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Colin Smith, School of Computing, Napier University
C William R Webster, Department of Management and Organization University of Stirling
ISBN 0 7559 2896 2 (Web only publication)
This document is also available in pdf format (516k)

CONTENTS

LIST OF ABBREVIATIONS

GLOSSARY OF TERMS

1. EXECUTIVE SUMMARY

2. INTRODUCTION AND METHODOLOGY
2.1 Overview
2.2 Background to the Pilot
2.3 The Scottish iDTV Pilot
2.4 Research Aims and Objectives
2.5 Research Design and Methods
2.6 Background and Project Documentation
2.7 System Usage Data
2.8 Project Partner Interviews
2.9 Focus groups with Service Users
2.10 Service User Interviews

3. iDTV IN THE UK: POLICY AND PRACTICE
3.1 Overview
3.2 Background
3.3 iDTV: The Technology
3.4 iDTV: The Vision
3.5 iDTV: The Policy Context
3.6 The Pilots
3.7 The Evidence Base

4. THE SCOTTISH iDTV PILOT
4.1 Overview
4.2 Technological Aspects of the Pilot Service
4.3 Managerial Aspects of the Pilot Service
4.4 Origins of the Pilot

5. RANGE AND PATTERNS OF USE
5.1 Overview
5.2 Usage Data
5.3 Trends in Use
5.4 Comparisons with Other iDTV Pilots

6. PROJECT PARTNERS: EXPERIENCES AND PERCEPTIONS
6.1 Overview
6.2 Contributions to the Pilot
6.3 Details of the Scottish iDTV Pilot Project
6.4 Project Origins
6.5 Organisation and Management
6.6 System Configuration and Organisational Integration
6.7 System Content
6.8 Service Users
6.9 Conclusions

7. SERVICE USERS: EXPERIENCES AND PERCEPTIONS
7.1 Overview
7.2 Interviewee Details
7.3 Experience of iDTV
7.4 Using the Pilot
7.5 Motivators and Inhibitors
7.6 Comparisons with Other iDTV Service Users

8. CONCLUSIONS AND RECOMMENDATIONS
9.1 Overview
9.2 Conclusions
9.3 Recommendations

9. BIBLIOGRAPHY

APPENDICES
Appendix A. Project Documentation Supplied by the Project Partners
Appendix B. Project Partner and Service User Interviews
Appendix C. Project Partner Interview Topic Schedule
Appendix D. Service User Recruitment: Newsletter Article, Dumfries and Galloway Elderly Forum
Appendix E. Service User Recruitment: Sample Email, Citizens' Panel West Lothian Council
Appendix F. Service User Interview Topic Schedule

LIST OF TABLES
Exhibit 1. How to Access the Scottish iDTV Pilot Service
Table 1. Potential iDTV Services
Table 2. The Scottish iDTV Pilot: Information and Interactive Content
Table 3. Chronology of Key Events: The Scottish iDTV Pilot

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.

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