The Scottish Government

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REPORT: REVIEW OF NHS 24

NHS 24 Independent Review Team
September 2005

Contents

(Please note there are links to the Report in PDF and Word Document format at the bottom of this page)

Chairman's letter to the Minister

Independent Review Team Members and Remit

Executive Summary

Introduction

Background

The Particular Problems and Challenges for NHS 24

NHS 24's Immediate Priority

The Role of Health Boards

The Role of the Scottish Executive Health Department

Challenges for the Future of Out-of-Hours Services

Hub and Satellite Links

Call-Back

Remote and Rural

Report by External Consultants

Staff and Staffing Issues

The Way Forward for NHS 24

Overall Conclusion

Final Report Recommendations

Annexes:

Annex 1 - Calls Registered and Call Back

Annex 2 - Access & Call Back Performance

Annex 3 - All Dispositions

Annex 4 - NHS 24 Complaints and Compliments

Annex 5 - NHS 24 Employee Survey July 2005

Annex 6 - NHS 24 Health Information Service

Annex 7 - NHS 24 Interim Report Executive Summary

Annex 8 - NHS 24 Interim Report Recommendations

Final Report PDF

Final Report DOC

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