The Scottish Government

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Her Majesty's Inspectorate of Constabulary for Scotland
ISBN 0 7559 4658 8
This document is also available in pdf format (2MB)

CONTENTS

EXECUTIVE SUMMARY

SUMMARY OF RECOMMENDATIONS

PREAMBLE

CHAPTER 1: INTRODUCTION
What is Performance Management?
Potential Confusion of Terms
Building Blocks for an Effective Performance Management System
Public Sector Performance Management in Scotland
External Monitoring Arrangements for the Scottish Police Service
Efficient Government

CHAPTER 2: LEADERSHIP
Vision
Visibility
Culture

CHAPTER 3: PLANNING AND PRIORITY SETTING
The National Intelligence Model
Force Business Planning and the Integration of NIM
Force Business Planning and Support Departments/Business Areas
Local Consultation
Force Indicator/Target Setting
National Priority Setting
Monitoring of National Priorities
Public Satisfaction Measures
Identified Issues
The Future of Priority Setting?

CHAPTER 4: OWNERSHIP AND ACCOUNTABILITY
Communication
Establishing Ownership and Accountability
Staff Appraisal
External Accountability
Community Planning

CHAPTER 5: REVIEW
Link to NIM
Review Structures - Force
Review Structures - Command Area
Review Structures - Support Functions
Processes
Best Value
Benchmarking

CHAPTER 6: MEANINGFUL DATA CAPTURE AND ANALYSIS
Data Capture
Performance Reporting
Data Capture and Performance Reporting at the National Level
Comparison

CHAPTER 7: CONCLUSIONS

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