The Scottish Government

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September 2005
ISBN 0 7559 1225 X (Web only publication)
This document is also available in pdf format (2.4mb)

Contents

Trunk road network map
Foreword
Frequently asked questions
Glossary of main terms

Overview
1.1 Executive summary
1.2 Background

Customer service
2.1 Reliability and reducing delays
2.2 Managing traffic for safety
2.2.1 Standards of operations
2.2.2 Planning and programming
2.2.3 Works contracts
2.3 Repair of the most serious road defects (category 1 defects)
2.4 Customer contact

Value for money
3.1 Cyclic maintenance
3.1.1 Background
3.1.2 Findings
3.1.3 Summary of findings
3.2 Winter Maintenance
3.2.1 Background
3.2.2 Findings
3.2.3 Summary of findings
3.3 Works contracts
3.3.1 Background
3.3.2 Summary of findings
3.4 OC quality systems
3.4.1 Background
3.4.2 Findings
3.4.3 Summary of findings

Effective management
4.1 Financial
4.1.1 Contract control and management systems ( CCMS)
4.1.2 Budgets, orders and spends
4.1.3 The bids/orders process
4.2 Technical
4.2.1 Reports by the OCs
4.2.2 Structural maintenance
4.2.3 Works contracts
4.2.4 Investigation and prevention of accidents
4.2.5 Minor improvement schemes
4.2.6 Materials and workmanship testing
4.2.7 Winter maintenance
4.2.8 Cyclic maintenance
4.2.9 Recording details of routine maintenance operations
4.2.10 Dealing with emergencies
4.2.11 General management tasks
4.2.12 Management and maintenance of structures
4.3 Quality
4.3.1 Quality management
4.3.2 Environmental management
4.3.3 Resolving problems and improving performance
4.3.4 Key performance indicators
4.3.5 Project partnering

M6 DBFO project - service delivery
5.1 Introduction
5.2 Operations and maintenance

List of acronyms
List of figures

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