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Annex E
Illustrations of rights
Rights and entitlements: an illustration of the process and possible content
Background
This Annex should be read in conjunction with the recommendations in Section 5 regarding the status and purpose of rights, standards and entitlements.
The rights cover the following areas:
A cultural entitlement corresponding to each standard will be established to specify the level and nature of cultural provision by publicly funded bodies at local level
The following illustrates how these might look in practice for Libraries:
Rights
National Policy
improve access, particularly in areas of economic disadvantage
increase levels of participation, attendance and use
promote social inclusion, by increase diversity of participants
support, celebrate and promote excellence
National Standards would be set under these headings as follows:
Equitable access
24/7 services with relevant opening hours
Coordinate local, regional and national collections
Serve as community space - for learning and participation
Link to, and work with, other community based agencies
Provide mediated support
Provide support for literacy and numeracy
Promote an ethos of participation and enablement
Support access to community heritage, history and identity
Evaluate user satisfaction
Recognise achievement - staff and users
Develop staff skills and competencies
Entitlements
These correspond to the standards and show a local interpretation. Some areas may want to introduce additional entitlements. The following is, for example, how Town A and Town B may choose to interpret the same national standard. 1
1 This illustration is not based on any current or intended level of provision
National Standard | Entitlement - Town A | Entitlement - Town B |
|---|
Access |
Equitable access | There will be one major library facility for every 10,000 citizens. | No-one will be outwith a 20 minute walk from a library facility. |
24/7 services with relevant opening hours | 75% of all information held by the library service will be available online. | All information will be online within 3 years. |
Coordinate local, regional and national collections | Co-develop network with academic, local authority, and National Library partners | Link online catalogue with National Library, schools, public and local academic libraries |
Participation |
Serve as community space - for learning and participation | 25% of libraries re-developed as 'community hubs' | Develop one library jointly with Education and HE/ FE as major Community Learning resource |
Link to, and work with, other community based agencies | Create shared office space in 5 libraries for local groups | Develop a project network of agencies, linked to community planning group |
Provide mediated support | A ratio of 1:50 in terms of mediating staff :customers | A ratio of 1:40 in terms of mediating staff :customers |
Social Inclusion |
Provide support for literacy and numeracy | Joint scheme with schools and Scottish Executive | Joint initiative with HE/ FE sector to create 3 community learning posts |
Promote an ethos of participation and enablement | Free broadband access will be available at all library facilities | Establish joint staff-user planning groups in each library |
Support access to community heritage, history and identity | Free hire of facilities for meetings and display purposes for every fairly constituted local organisation | Free hire of facilities for meetings and display purposes for every fairly constituted local organisation |
Excellence |
Evaluate user satisfaction | An annual public forum; every three years an independent external marketing assessment | Each library will issue twice yearly user satisfaction questionnaires. |
Recognise achievement - staff and users | Develop high local profile awards scheme for loyal membership and service | Link with national Investors In People scheme for each library |
Develop staff skills and competencies | Bi-annual independent assessment of training needs and | Develop in-house scheme with national training agency; mentoring programme with other authorities |
Summary
So, the process from the rights to entitlements for library provision in Town A might look like this:
Rights | Policy | National Standard | Entitlement - Town A |
|---|
Every citizen of Scotland has the right to take part in cultural life | Access | Equitable access | There will be one major library facility for every 10,000 citizens. |
24/7 services with relevant opening hours | 75% of all information held by the library service will be available online. |
Coordinate local, regional and national collections | Co-develop network with academic, local authority, and National Library partners |
Participation | Provide support for literacy and numeracy | Joint scheme with schools and Scottish Executive |
Promote an ethos of participation and enablement | Free broadband access will be available at all library facilities |
Support access to community heritage, history and identity | Free hire of facilities for meetings and display purposes for every fairly constituted local organisation |
Every citizen of Scotland has the right to fulfil their creative potential | Social Inclusion | Serve as community space - for learning and participation | 25% of libraries re-developed as 'community hubs' |
Link to, and work with, other community based agencies | Create shared office space in 5 libraries for local groups |
Provide mediated support | A ratio of 1:50 in terms of mediating staff :customers |
Excellence | Evaluate user satisfaction | An annual public forum; every three years an independent external marketing assessment |
Recognise achievement - staff and users | Develop high local profile awards scheme for loyal membership and service |
Develop staff skills and competencies | Bi-annual independent assessment of training needs and |
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