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Table 10.16
Reliability and punctuality of lifeline ferry
services
| 1994-95 | 1995-96 | 1996-97 | 1997-98 | 1998-99 | 1999-00 | 2000-01 | 2001-02 | 2002-03 | 2003-04 | 2004-05 |
|---|
Caledonian MacBrayne | numbers |
|---|
Scheduled sailings
1 | .. | .. | .. | .. | .. | 142,131 | 137,770 | 132,020 | 135,022 | 139,653 | 140,381 |
|---|
percentages |
|---|
Reliability
2 | .. | .. | .. | .. | .. | .. | .. | .. | .. | 99.7 | 99.7 |
|---|
Punctuality
3 | .. | .. | .. | .. | .. | 97.1 | 98.6 | 98.8 | 98.9 | 98.9 | 98.8 |
|---|
NorthLink
4 | numbers |
|---|
Scheduled sailings
1 | .. | .. | .. | .. | .. | .. | .. | .. | 1,350 | 2,625 | 2,645 |
|---|
percentages |
|---|
Reliability / Punctuality
5 |
|---|
Aberdeen routes | .. | .. | .. | .. | .. | .. | .. | .. | 100.0 | 100.0 | 100.0 |
|---|
Pentland Firth | .. | .. | .. | .. | .. | .. | .. | .. | 99.8 | 99.2 | 96.7 |
|---|
1. Timetabled sailings but excluding any additional
sailings operated by CalMac.
2. New performance measure for 2003-2004 covering
the number of timetabled sailings actually operated taking
account of any relief events agreed by the Scottish
Executive - for example, sailings which were cancelled due
to bad weather; in accordance with safety procedures;
delays due to the availability or operational restrictions
of harbour facilities, or having to wait for the arrival of
other public transport connections
3. Covers CalMac's punctuality performance against
its published timetable taking account of any relief
events. Performance measure was previously called Quality
of Service.
4. NorthLink Ferries started operating its services
on 1st October 2002. Its figures for 2002-03 therefore
cover only a period of six months.
5. "Reliability" = voyages which were completed to
the final destination port. "Punctuality" = services which
arrived at their final destination within 20 minutes
(Pentland Firth) or 1.5 hours (Aberdeen routes) of the
scheduled time. In both cases, these are net of any relief
events agreed by the Scottish Executive, including the
unavailability of the new Scrabster pier until September
2003 and operational restrictions at Kirkwall (Hatston)
pier until February 2003. These "reliability / punctuality"
figures are the percentages of sailings which were
both reliable and punctual (net of any relief
events).
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