| Description | Interim Report: Review of NHS 24 |
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| ISBN | (Web Only) |
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| Official Print Publication Date | |
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| Website Publication Date | June 02, 2005 |
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INTERIM REPORT: REVIEW OF NHS 24
[1] Independent Review Team Members and
Remit
[2] Executive Summary
[3] Introduction
[4] Background
[5] The Role of the NHS 24 Board
[6] The Role of the Centre (SEHD)
[7] The New GMS/GP Contract
[8] Interim Conclusions on the Specific
Review Remit
[9] Interim Report Recommendations
INDEPENDENT REVIEW TEAM MEMBERS
Chair Owen Clarke CBE
Members Brian Beacom MBE (Scottish Health Council)
Derek Bell (Associate Medical Director)
George Crooks (Director, Primary Care, Grampian)
Pat Dawson (Royal College of Nursing)
Jim Devine (Unison)
Terry Findlay (Primary Care, NHS Greater Glasgow)
Michael Johnson (Primary Care, NHS Shetland)
David Love (BMA Scotland)
Adrian Lucas (Chief Executive, Scottish Ambulance
Service)
John McGuigan (Chief Executive, NHS 24)
Helen Spratt (Associate Director, Clinical Workforce
Development, NHS Highland)
John Turner (Director, Pay Modernisation Team)
Remit
Produce a report and make recommendations for action
(including actions for NHS 24, NHS Boards and other
partners, and the Health Department) in relation to:
- Improving responsiveness of NHS 24 to callers and
waiting times for service users;
- Reducing the use of 'call-back';
- §Improving services for patients in remote and
rural areas;
- Providing seamless and effective handover of
patients as they move between NHS 24 and its NHS
partners;
- Staff and staffing issues.