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Conclusion
Changes in what patients need in the future from the
NHS will require a shift in the balance
of care. The ageing of the population, the growth of long
term conditions and the continuing pressures on emergency
beds can and must be dealt with by an integrated, whole
system response that moves the
NHS in Scotland from an organisation
reacting to illness often by doctors in hospitals to an
organisation working in partnership with patients to
anticipate ill health and deal with it in a continuous
manner through the efforts of the whole health care
team.
The
NHS in Scotland can meet that
challenge by:
- Building a new relationship of partnership
and trust with the public aligned around the
direction set in this report.
- Equipping frontline staff to design service
change and to develop new roles and
skills.
- Ensuring all staff are working to a shared
vision with a sense of pride in what they are
doing.
- Providing modern information and
communications technology to improve access,
quality and effectiveness.
- Maximising services in the community;
delivering care that is as local as possible and as
specialised as necessary.
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