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Appendix three: Focus Group Questions
- This study was set up by the Scottish Government to
find out the experiences of Deaf people - so it is
important to future services for Deaf people - but we
found it difficult to have Deaf people take part …… why
do you think this is?
- The plan was to find out about good experiences
that Deaf people have when trying to communicate with
hearing people …. Do you think that Deaf people have
good experiences? What sorts of experiences can you
think of when it was easy to communicate in
BSL with hearing people?
- Do you ever write things down for hearing people to
understand? What situations? Was it successful?
- Do you try to speak when you meet with hearing
people in situations? Is this easier than writing down?
Do you think it is successful?
- Is there any situation where you feel you can
lip-read hearing people - at a ticket office? Or in
shops? Or at the council office?
- We know that in future not all hearing people will
be able to sign …. So what is the answer? Do you think
that interpreters could be available in a lot more
places and would make sure that Deaf people understood
everything?
- Do you think it helps if Deaf people can have
information "off-line" - just like hearing people have
books, Deaf should have video?
- Here are some examples of video information for
Deaf people …. Which do you think is good?
- You can receive it on a
TV or on a computer (in a coffee
shop) or on a handheld device or even on mobile phone.
Do you think it would be helpful to have information
wherever you are?
- Show the computer playing the signed video and the
handheld - let people see the different videos playing
and let them comment on how they think it could be used
- like Deaf Station wherever you go.
Part 2 - questions arising from the results of
the individual interviews
Some of the points people made in the individual
interviews
- Two thirds of people said that they did not use
interpreters at work - for interviews etc? Why was
that?
- Younger people use interpreters more than older
people - why is that?
- Older people use interpreters at the doctor or
hospital …. But most people do not use interpreters -
why is that? Who goes instead? How can you understand
the doctor if there is no interpreter?
- Hearing people can obtain information from books or
the Internet. Some Deaf people also can do this … but
most people cannot. How can we get around this problem?
Should the English be simplified? What would be a
better way for Deaf people?
- Many people say they watch
TV with subtitles … so that is
reading as well …why do Deaf people like subtitles if
they do not like the text in books or internet? Can
Deaf people really understand the subtitles?
- One way for
TV is to have an in-vision
interpreter - someone to sign in front of the screen.
Do you think this is a good idea? Show example on
computer.
- Deaf people used to have a lot of minicoms and now
there are many public offices which have minicoms ….
Now Deaf people in Scotland say they do not use
minicoms - do you think the hearing people should stop
using minicoms as well? What is the solution?
- Do you think it is better if Deaf people use email
or text messages on mobile phone? Why do the younger
people use that way? Do you think people really
understand the messages which are sent?
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