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INVESTIGATION OF ACCESS TO PUBLIC SERVICES IN SCOTLAND USING BRITISH SIGN LANGUAGE

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Action Points

13 In the face of considerable problems as expressed by the Deaf community in the interviews, the following points are offered for consideration as action points.

1. Progress in the teaching and learning of BSL

(a) a BSL curriculum can be created for hearing and Deaf schoolchildren, which would lay the groundwork for later interaction with Deaf people.

(b) Employers and Public Service Agencies can take responsibility for the training of staff who may come into contact with Deaf people - to reach high levels of fluency in BSL.

(c) In order to achieve this, a programme of training of Deaf teachers of BSL may be needed in order to meet the demand.

2. Expansion of the BSL Interpreting Services

(a) Improved opportunities for training are needed to the highest level - such training is likely to take time - ie 3-4 years from the start of BSL training.

(b) Clarity of policy in regard to the provision of interpreters - ie entitlement of Deaf people and definition of responsibility for costs.

(c) Education for the Deaf and hearing communities in the use of interpreting services and the levels of performance and professional conduct which is to be expected. Such training could be available to Deaf young people while still in full-time education.

3. Information sources in BSL

(a) Video information sources for public service information can be expanded ( CD, DVD, videotape) but typically to be provided by Deaf producers in Scotland

(b) Expansion of on-line BSL video information sources. Broadband roll-out makes video streaming in BSL, a reality.

4. Systems for interaction in BSL at a distance

(a) In order to use limited interpreting resources, there is potential for remote BSL interpreting using videophones.

(b) As a measure to reduce isolation, Deaf people and hearing signers can make use of videophones for interpersonal communication.

5. Improvement in personal interactions for non-signers

(a) From the reports of Deaf problems in interaction with hearing service professionals, there can be developed distance and on-line information/training packages to improve awareness of Deaf needs - eg in waiting rooms, in home visits, in text communication, and in health settings.

(b) Creation of a public location access charter which sets out good practice not only for disabled physical access, but also for the principles of action in regard to Deaf BSL users.

(c) These developments may be required by Disability Discrimination Act in any case.

6. Improvement in personal interactions for BSL signers

(a) Similarly, provision of material and courses on hearing tactics for Deaf people, may improve their understanding of the issues in interaction, arising in hearing culture.

7. Use of text messaging (mobile phones)

(a) Most hearing people are able to interact with Deaf people by text messaging. A very simple extension would be the use of text messaging by public services to alert Deaf people, to make appointments and to send emergency messages.

14 There are clearly many other points which might be considered arising from the study and report. Not least of these is the need to consider the Deaf community itself and its fragility in the light of changes in education policy, lack of early BSL acquisition, and reductions in inter Deaf club activities. Just as language policy, in the case of Gaelic, covers community and cultural development, the Deaf community is in need of support for its cultural growth. Deaf wellness, cultural pride and language competence are closely related and may need strategic investment as is often the case of minority communities and languages.

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Page updated: Monday, May 23, 2005