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Improving Front Line Services: A Framework for Supporting Front Line Staff

DescriptionA Framework Document intended to challenge, affirm and further develop people management practice in the social care & social work workforce.
ISBN07559 4526 3
Official Print Publication Date
Website Publication DateMay 17, 2005

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Association of Directors of Social Work

ISBN 0 7559 4523 9

This document is also available in pdf format (1.4mb)

contents

Foreword
The Framework
1. Introduction
2. A Framework for the Future
3. Guiding Principles
- People Management in a Nutshell
4. A Competent and Confident Workforce
- Individuals and CPD
- Employers and Organisations
- A Competent Profession
5. An Enabled and Empowered Workforce
- Good Beginnings
- Rewards
- Workloads and Backroom Support
- Management and Leadership
- Performance Management
- Work-Life Balance
6. A Safe and Healthy Workforce
- Wellbeing at Work
- Emotional Wellbeing
- Physical Wellbeing
- Healthy Environment
- Safety and Protection
7. A Flexible and Diverse Workforce
- Diversity
- Flexibility
8. Communication! Consultation! Participation!
- From Informed to Included
- Internal and External Communication
9. Making it Happen
- Knowing and Doing
- Project Management
- Change Management
10. Summary
11. Links and Further Reading
12. Appendices (Tools and Templates)
A Benchmarking Tool
B Template for a Project Plan
C Example of a Work Breakdown

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Page updated: Friday, May 20, 2005