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REFORMING COMPLAINTS HANDLING, BUILDING CONSUMER CONFIDENCE: REGULATION OF THE LEGAL PROFESSION IN SCOTLAND

DescriptionThe Executive is committed to developing a reform agenda which builds on the report by the former Justice 1 Committee on the regulation of the legal profession. As a follow up to the Committee's recommendations on complaints handling systems, we are issuing a consultation paper which sets out various options for change. Many of the Committee's recommendations which needed only administrative action have already been implemented. Therefore the consultation paper will focus mainly on those chan
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Official Print Publication Date
Website Publication DateMay 11, 2005

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Proposals for future legislation

ISBN 0 7559 4504 2

This document is also available in pdf format (700k)

Contents

Ministerial Foreword

1. Introduction
2. Existing roles of the legal professional bodies and the Scottish Legal Services Ombudsman
3. Taking forward the Justice 1 Committee's recommendations
4. Conciliation: resolving complaints at source
5. Options for changing the structure of complaints handling
6. Powers of the Scottish Legal Services Ombudsman
7. Defining a complaint, dealing with negligence
8. Redress for the complainant
9. The Scottish Solicitors' Discipline Tribunal
10. The Guarantee Fund and the Master Policy
11. Disciplinary powers of the Law Society of Scotland
12. Register of Notaries Public

Appendices:
Appendix A Reforms made by the legal professional bodies in Scotland since the publication of the Justice 1 Committee report
Appendix B Justice 1 Committee recommendations not requiring legislative action
Appendix C Clementi report on the regulatory framework in England and Wales

Annexes:
Annex A - Summary of questions
Annex B - The Scottish Executive Consultation Process
Annex C - Respondent Information Form

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Page updated: Monday, May 9, 2005