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Annex A: Glossary
Advocate/Advocacy
A person independent of any aspect of the
service or of any of the statutory agencies involved in
purchasing or providing the service, who acts on behalf of,
and in the interests of, the person using the service. An
advocate can be helpful if a person feels unable to
represent him or herself.
Assessment
The process of deciding what a person needs
in relation to their health, personal and social care, and
what services must be put in place to meet these needs. An
assessment is undertaken with the person, his or her
relatives or representatives, and relevant
professionals.
Care home service
A service which provides accommodation,
together with nursing, personal care or personal support
for vulnerable people.
Carer
A person who looks after family, partners
or friends in need of help because they are ill, frail or
have a disability. The care they provide is unpaid.
Complaints process
Clear procedures that help the person using
the service or others to comment or complain about any
aspect of the service.
Contract
Written agreement between the person using
the service and the home or service, setting out the terms
and conditions and rights and responsibilities of both
parties.
Equal opportunities
The prevention, elimination of regulation
of discrimination between persons on the grounds of sex or
marital status or racial grounds or on grounds of
disability, age, sexual orientation, language, or social
origin or if other attributes, including beliefs or
opinions (The Scotland Act 1998).
Format
You can expect to have information
presented in a layout that is suitable for you. This could
be in easy-read language, braille, on tape or on disk.
Infection control
Programmes of disease surveillance,
generally within healthcare facilities, designed to
investigate, prevent and control the spread of infections
and the micro-organisms which cause them.
Key worker
The person (who may be a designated nurse
for people receiving nursing care) responsible for
co-ordinating the individual's personal plan, for
monitoring its progress and for staying in regular contact
with the individual and everyone involved.
Named worker
see Key worker
Personal care
Help with day-to-day physical tasks and
needs of the person cared for, including helping them to
remember to do things such as eating and washing.
Personal plan
A plan of how the support and care service
will be provided, primarily agreed between the person using
the service (and/or their representative) and the service
provider.
Primary care team
GP and other health professionals who
provide healthcare in the community.
Registered person
A person who either carries on or manages
the service and is registered with the Scottish Commission
for the Regulation of Care to do so. In some cases the
registered provider may also manage the home.
Representative
A person acting on behalf of a person using
the service, who may be a relative or friend.
Restraint
Control to prevent a person from harming
themselves or other people by the use of:
- physical means (actual or threatened laying on of
hands on a person to stop them carrying out a
particular action);
- mechanical means (for example, wrapping someone in
a sleeping bag or strapping them in a chair);
- environmental means (for example, using cot sides
to prevent someone from getting out of bed); or
- medication (using sedative or tranquilising drugs
for the symptomatic treatment of restless or agitated
behaviour).
Risk management
A systematic approach to the management of
risk, to reduce loss of life, financial loss, loss of staff
availability, safety, or loss of reputation.
Usable floor space
Space which is available to use for
furniture, personal belongings and daily living.
Whistle-blowing
The disclosure by an employee (or
professional) of confidential information which relates to
some danger, fraud or other illegal or unethical conduct
connected with the workplace, be it of the employer or of
his fellow employees. (Lord Barrie
QC 1995.)
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