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12-14 Confidence in management
12 Confidence in staff
13 Improving the service
14 Well-managed service
Confidence in staff
Standard 12
Each child or young person receives support and
care from staff who are competent and confident and who
have gone through a careful selection
procedure.
1 You can be confident that the service
recruits and selects staff and volunteers through a process
which takes account of safe recruitment practices. These
include:
- enhanced disclosures from Disclosure Scotland;
- checks with previous employer;
- taking up references; and
- cross-referencing to the register of the Scottish
Social Services Council or other professional
organisations.
2 You can be confident that the
service:
- complies with the input standards on adult:child
ratios and staff qualifications in Annex A;
- applies procedures to select staff with a range of
qualifications, skills and experience relevant to the
aims of the service;
- provides staffing levels which are sufficient to
provide for the needs of children and young people and
allow for continuity of care;
- uses staff in ways that make good use of their
expertise; and
- has an effective system for identifying and
monitoring staff development needs; training is
carefully planned and evaluated in line with national
and local guidelines.
Improving the service
Standard 13
You can be confident that the service will
evaluate what it does and make improvements.
1 You can be confident that:
- staff are involved in the systematic evaluation and
discussion of their work and the work of the service,
including the use of assessment information;
- parents/carers, children, young people and staff
will have the opportunity to contribute as appropriate
to evaluation;
- evaluation is continuous and takes account of
relevant national and local advice; and
- staff will have clear plans for maintaining and
improving the service.
Well-managed service
Standard 14
You can be confident that you are using a
service that is well managed.
1 You know that the manager makes sure
that management responsibility and accountability are well
defined and communicated.
2 You can be confident that the records,
plans and policies are properly made and kept in accordance
with national and local guidance. These should include:
- details of the aims and objectives of the
service;
- admission criteria and process;
- charges;
- complaints procedure;
- accident and incident reports;
- injury insurance;
- contact details;
- confidentiality;
- emergency procedures;
- child protection policy; and
- whistle-blowing.
3 You know who the person in charge is and
how to contact them.
4 You can be confident that the manager
demonstrates effective leadership qualities and
communication skills and fosters effective working
relationships between staff, with parents and carers and
with children and young people.
5 Parents and carers, children and young
people are encouraged to make a full contribution to the
life and work of the service.
6 You can be confident that the manager
demonstrates a high level of professional competence and
skill and a thorough understanding of childcare issues.
7 You know that the person in charge and
senior staff monitor effectively the quality of work of
each member of staff and the service as a whole.
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