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Listen
4-11 Confidence in the service
4 Engaging with children
5 Quality of experience
6 Support and development
7 A caring environment
8 Equality and fairness
9 Involving the community
10 Involving other services
11 Access to resources
Engaging with children
Standard 4
Each child or young person will be supported by
staff who interact effectively and enthusiastically
with him or her.
1 You can expect staff to have a good
understanding of the stages of children and young people's
development and learning.
2 Children and young people receive
support and care from staff who understand the significance
of high quality interaction. This develops the quality of
all activities, including play and leisure.
3 You can be confident that staff will
interact with children and young people in a way that
builds confidence, extends learning and encourages and
values their contributions.
4 You can be confident that the staff
will:
- regularly assess the development and learning of
each child and young person;
- use this assessment information to plan the next
steps in the child or young person's development and
learning; and
- share this information with the child or young
person as appropriate, with parents and carers and
others professionally involved in the child or young
person's development.
Quality of experience
Standard 5
Each child or young person can experience and
choose from a balanced range of activities.
1 Children and young people can experience
and choose from programmes and day-to-day activities that
are planned, designed, evaluated and put into practice by
staff, taking account of national and local guidelines.
2 Children and young people will be able
to enjoy the activities and be motivated by them. The
activities will be flexible and take account of ages,
development needs, interests, and hours and patterns of
attendance of each child or young person.
3 You know that the activities provided by
staff will allow the children and young people to enjoy
both organised and free play and leisure and recreation,
including quiet times.
4 Children and young people will have
opportunities to express their views, exercise choice and,
where possible, influence the programme.
5 Children and young people will be able
to interact with others or play or work individually.
6 The progress in children and young
people's development will be regularly monitored by staff,
who will use this information to improve the programme.
S
upport and development
Standard 6
Each child or young person receives support
from staff who respond to his or her individual
needs.
1 You can be confident that staff are
flexible and responsive to children and young people's
personal, emotional, educational and physical needs. They
are responsive to the support needs of children, young
people and families and are sensitive to individual
circumstances including disabilities.
2 You know that staff will work
effectively with parents, carers and children and young
people to support each individual child or young person's
development and learning.
3 You know that staff will establish
effective working relationships with support agencies.
These may include medical services, teachers, therapists,
educational psychologists and learning support staff and
social workers.
4 You know that staff will draw up and put
into practice individualised educational programmes and
plans to support children, young people and families where
appropriate. They will do this in consultation with parents
and carers, children and young people and
professionals.
5 You can be confident that staff are
knowledgeable about, and have a clear understanding of,
relevant legislation relating to children and young people,
including those with special needs.
6 You have help to use services, aids and
equipment for communication if your first language is not
English or if you have any other communication needs.
A caring environment
Standard 7
In using the service, children, young people,
parents and carers experience an environment of mutual
respect, trust and open communication.
1 Parents, carers, children and young
people receive information about the aims and values of the
service in a language and format you can easily understand.
Staff actively promote these aims and values. The service
has a clear code of behaviour, which is consistently
applied by staff and understood by staff, parents and
carers, children and young people. Children and young
people are encouraged to take responsibility for their own
behaviour and to show care and consideration for
others.
2 You experience a service where mutual
trust, respect, confidence and a caring ethos are
evident.
3 Children and young people are consulted
about the service provided and their views and ideas are
valued. They are generally happy and confident.
4 You can be confident that staff will
establish positive working relationships with each other
and with parents and carers, children and young people.
5 You can be confident that staff will
work in partnership with parents and carers to promote
positive behaviour and deal with difficult behaviour. Staff
will challenge and respond to bullying and discrimination.
This will be done in a caring and sensitive manner without
threatening or using physical punishment or emotional or
verbal abuse.
6 Parents and carers will be encouraged to
take part in the service, with staff establishing an
effective partnership and keeping in regular communication.
Staff will value and take account of parents' and carers'
knowledge and views of their child's development needs,
interests and personality.
7 If you make an enquiry or a complaint,
staff will deal with it efficiently and effectively and
provide full information about what will happen as a result
of the complaint. You will not be penalised in any way by
the service if you have made a complaint. You can talk to
staff in private.
E
quality and fairness
Standard 8
You will be treated equally and
fairly.
1 You can be confident that staff will
make sure that all children and young people, parents,
carers and the members of staff themselves are treated with
respect and in a fair and just way, respecting the needs
and characteristics of the individual.
2 You know that staff will assist families
who experience difficulties in accessing support
services.
3 If parents and carers face any barriers
which prevent them from playing an effective part in their
child's care and education, staff will work to reduce these
barriers.
I
nvolving the community
Standard 9
You can be confident that the service
contributes to the community and looks for
opportunities to be involved in the community.
1 You know that the service:
- contributes to the life of the community;
- has effective links with community
organisations;
- makes information about its provision readily
available to members of the community;
- makes efforts to provide information to you about
community resources;
- knows about and makes effective use of community
facilities (where appropriate); and
- provides opportunities for children and young
people to take part in the wider community.
I
nvolving other
services
Standard 10
You can be confident that the service keeps up
links and works effectively with partner
organisations.
1 You benefit from:
- the well-developed links between the service and
other relevant childcare services, schools and agencies
such as health and social work services in the local
area; and
- the way in which the service links with relevant
national and local organisations.
A
ccess to resources
Standard 11
Each child or young person has access to a
sufficient and suitable range of resources.
1 Children and young people have access to
equipment and materials - including multi-cultural
materials - which are effectively organised by staff and
used to support key aspects of children and young people's
development and learning.
2 Children and young people's interests
are encouraged through displays that are attractively
presented and include a variety of examples made by them.
Staff change the material regularly.
3 Children and young people find their
quality of experience enhanced by the effective use made of
skills and ideas from staff, parents and carers, the
children and young people themselves, and from
visitors.
4 Children and young people benefit from
the use that staff make of a range of outside resources and
information and communication technology.
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