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DEVELOPMENT OF TOOLS TO MEASURE SERVICE USER AND CARER SATISFACTION WITH SINGLE SHARED ASSESSMENT
Appendix 1: Bibliography
Arksey H, Hepworth D, Qureshi H, (2000),
Carers' Needs and the Carers Act: an Evaluation of the Process and Outcomes of Assessment SPRU University of York
Bamford, C, Qureshi, H, Nicholas, E, Vernon, A, (1999)
Outcomes of Social Care
for Disabled People and Carers University of York No. 6 in Outcomes series
Bauld L, Chesterman J, Judge K, (2000)
Measuring satisfaction with social care amongst older service users: issues from the literature. Health and Social Care in the Community 8 (5) 3-6-324
Boal A (1992)
Games for Actors and non Actors Routledge
Ellis K (1993)
Squaring the Circle Joseph Rowntree Foundation
SPRU
Research Works summary reports on Outcomes Programme (2000):
Introducing an outcome focus into care management and user surveys; Implementing an outcomes approach to carer assessment and review; Outcomes and Assessment with Older People
Nocon, A, Qureshi, H (1996) Key Issues for Local Authorities SPRU University of York No. 1 in Outcomes series
Nocon, A, Qureshi, H, Thornton, P (1997)
The perspectives of users' and carers' organisations SPRU University of York No. 4 in Outcomes series
Qureshi, H, Patmore, C, Nicholas, E, Bamford, C (1998)
Overview: Outcomes of Social Care for Older People and Carers SPRU University of York No. 5 in Outcomes series
Qureshi, H ed. (2001)
Outcomes in Social Care Practice, SPRU University of York No. 7 in Outcomes series
Qureshi, H, Rowlands, O (2003)
User satisfaction surveys and cognitive questions testing in the public sector: the case of personal social services in England Unpublished paper
McPake, J, Johnstone, R (2002)
Translating, interpreting and communication support services across the public sector in Scotland Scottish Executive Central Research Unit
Conference: The Guardian and SPRU (2.12.03)
Outcomes into practice in adult social care
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