| Description | Guideline |
|---|
| ISBN | 0-7559-4460-7 |
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| Official Print Publication Date | |
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| Website Publication Date | March 28, 2005 |
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Listen
Top 20 Actions for Change "Making it Happen"
Cancer Service Improvement Programme
ISBN 0-7559-4460-7
This document is also available in pdf format (948k)
If you want to read about these improvements in more detail, please visit our website: www.cci.scot.nhs.uk
"Cancer Service Improvement Programme (CSIP) supports cancer networks to redesign cancer services across all three regions in Scotland. Results demonstrate reductions in delays and improved services. The team are now encouraging services to adopt core number of successful changes to reach national target, December 2005."
The Cancer Service Improvement Programme has identified a number of high-impact changes across the patient's journey through its work with hundreds of NHS clinical teams. The adoption of these changes across the NHS in Scotland would result in a major improvement in patient and staff experience, clinical outcomes and service delivery and waiting times could be significantly reduced.
Through our improvement work and consultation with staff in NHSScotland, we have consistently been asked:
"Which change ideas will make the biggest impact to the service?" and "What potential benefits for patients and working lives will be achieved?"
This simple-step guide aims to illustrate high-impact changes which, if implemented, can significantly reduce delays in the whole system of cancer service care achieving benefits for patients, their families and for staff.
From February 2005, we are making the Top 20 Actions for Change widely available to the Scottish NHS to support a faster pace of change across Scotland by encouraging teams to adopt successful improvements rather than re-invent the wheel.
This work will be fully supported by the Cancer Service Improvement Programme's Regional Facilitators. The team of national facilitators is ready to help you implement the changes appropriate to your local area.
The experience of 25,000 patients diagnosed with cancer per year in Scotland could be improved if each and every cancer team implemented these changes.
Areas where Top 20 Actions for Change have worked:
Referral
1 Dumfries & Galloway Hospitals
Grampian Hospitals
2 Tayside sites
(urology, colorectal, plastic surgery)
Dumfries & Galloway Hospitals
Grampian Hospitals
Hairmyres Gynaecology Team
Glasgow Colorectal Team
3 Tayside Colorectal Team
4 Tayside Lung Team
5 Dumfries & Galloway Hospitals
Lothian Gynaecology Team
Consultation/Investigation/Diagnosis
1 Tayside Lung Team
Southern General Lung Team
Victoria Infirmary Glasgow Lung Team
Glasgow Colorectal Lung Team
2 Borders Lung Team
Tayside Urology Team
Highland Colorectal Team
Fife Colorectal Team
Lothian Lung Team
3 Dumfries & Galloway Hospitals
4 Tayside Colorectal Team
Paisley Gynaecology Team
5 Tayside Colorectal Team
Highland Colorectal Team
Lothian Lung Team
Fife Lung Team
Inverclyde Colorectal Team
Multidisciplinary Team Meeting
1 Tayside (all cancer sites)
Grampian Lung Team
West of Scotland Gynaecology Team
2 Lothian Lung Team
Tayside Upper GI Team
3 Tayside (all cancer sites)
Fife Gynaecology Team
4 Grampian Lung & Upper GI Teams
Tayside Upper GI & Colorectal Teams
SCAN Lung & Gynaecology Teams
Highland Colorectal Team
Treatment
1 Lothian Gynaecology Team and Grampian Colorectal Team
2 SCAN Gynaecology Network
3 Lothian Radiotherapy Team
Tayside Oncology Team
Hairmyres Gynaecology Team
Beatson Oncology Centre
4 Victoria Infirmary Hospital
Fife Hospitals
Patient and Carer Involvement
"I'm so glad to see some of the issues I mentioned at the mapping being addressed in the work that is being taken forward."
Patient from Fife involved in Mapping Event
Since everything we do should be focused on patients and their carers, they have been involved in the development of the improvement plan from the beginning. Interview techniques that allow us to simply listen to the patients' and carers' stories about their journey through their pathway of care are an extremely powerful tool. These techniques also provide us with a clearer idea of their needs and they help teams see actions that need to be taken to add benefits.
Staff at grass-roots level along with patients and their families have worked together to highlight where further improvements to cancer services can be made.
Reassuringly, issues and concerns highlighted within the patient stories very much reflect those raised by staff providing the service and therefore these shared concerns are being acted upon to achieve an improved outcome.
Contact Details
Programme Manager: Pauline Ferguson
t.07786 661937 e. pauline.ferguson@scotland.gsi.gov.uk
Information Manager: Marese O'Reilly
t.0131 244 2232 e. marese.o'reilly@scotland.gsi.gov.uk
Regional Facilitators
North
Dawn Sturrock t.07717 422367 e. dawn.sturrock@scotland.gsi.gov.uk
Lynn Smith t.07717 422362 e. lynn.smith2@scotland.gsi.gov.uk
South East
Louise Hamill t.07717 422366 e. louise.hamill@scotland.gsi.gov.uk
Margaret Kelly t.07717 422368 e. margaret.kelly2@scotland.gsi.gov.uk
Gordon McLean t.07717 422363 e. gordon.j.mclean@scotland.gsi.gov.uk
West
Rhona Baillie t.07917 212908 e. rhona.baillie@scotland.gsi.gov.uk
Tracey Sharp t.07917 212902 e. tracey.sharp@scotland.gsi.gov.uk
Maximum 62 days from urgent Primary Care referral to 1st definitive treatment
