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CLYDE AND HEBRIDES FERRY SERVICES: INVITATION TO TENDER

ANNEX 23
INFORMATION WHICH THE OPERATOR WILL BE REQUIRED TO PROVIDE

This Annex lists the information which the Operator will be required to provide:

Financial Information

1. a copy of the operator's Annual Report
2. a copy of the company's audited accounts; a copy of the audited accounts for the subsidised services; and audit certificates for both
3. other financial information required for monitoring purposes
4. monthly and quarterly information about volume of route carryings by sector (i.e. foot passengers, cars, commercial vehicles, commercial vehicles (metres), coaches, freight, livestock vehicles, dangerous goods) in a format to be agreed with the Executive
5. detailed information about special sailings outwith the timetable including the date and time, route, purpose (e.g. special event, livestock movement, dangerous goods) in a format to be agreed with the Executive
6. delayed and cancelled sailings by route (weekly report) in a format to be agreed with the Executive. This will be used to monitor performance in relation to the performance regime. The operator will also be required to notify the Executive about all cancelled sailings and significant delays as soon as possible
7. make available to all enquirers who request it quarterly network carrying figures for total numbers of passengers, cars, commercial vehicles and coaches
8. make available to the SSACs on an annual basis:

• carrying statistics for the previous calendar year on a route by route basis, split between the summer and winter timetable periods and broken down by cars, passengers, commercial vehicles and coaches
• carrying statistics for the previous calendar year, broken down by passengers, cars, CVs and coaches with the comparable figure from five years previous
• bar chart showing total carryings for each of the previous five years broken down by passengers, cars, CVs and coaches. These charts cover the whole of the relevant SSAC area and are not split by individual route
• pie charts showing, on a route by route basis, a breakdown of delays by length of time
• pie charts showing, on a route by route basis, a breakdown of delays by cause

9. make available to the Scottish Transport Group, on a quarterly basis, total carryings figures for the preceding three months broken down by passengers, cars, CVs and coaches
10. for publication in (e.g.) Scottish Transport Statistics, the following quarterly and annual figures (all of which should be for calendar years unless otherwise specified):

• for each route and for the network as a whole, the number of:
  • passengers carried
  • cars carried
  • commercial vehicles and buses carried
• for the operation as a whole, the total
  • tonnage of loose freight
  • revenue from users (including charter and contract carryings)
  • subsidy (for the financial year).

11. annual safety reports including detailed information about any reportable accidents, including any major injuries and serious injuries, and any hazardous events
12. the operator is required to notify the Scottish Executive of any incidents/accidents reported to the Marine Accident Investigation Branch (MAIB)
13. the MCA may undertake surveys and inspections on board vessels and the operator is required to provide a copy of the Certificate of completion of the survey to the Scottish Executive and VesCo. VesCo may also inspect during an audit either at the office and/or vessels.
14. annual environmental report including detailed information about any reportable pollution incidents. All pollution incident reports to the MCA should also be copied to the Scottish Executive. The operator should also be aware of requirements under the UNECE Convention on Access to Information, Public Participation in Decision Making and Access to Justice in Environmental Matters (the Aarhus Convention). The UK Government hopes to ratify the Convention shortly.
15. staffing details including employee numbers, ages, positions, length of service, salaries/wages, terms and conditions, pension arrangements, trade union obligations and agreements. There are issues around confidentiality of employee information. This information would therefore only be required to inform the Executive and in preparation for the next competition (to provide prospective operators with a realistic picture of the staffing situation) and will not be made public. The operator should ensure that he complies with the requirements of the Data Protection Act 1998 when providing employee information to the Scottish Executive. Employee information received by the Scottish Executive will be processed in accordance with the Data Protection Act provisions.
16. information relating to the Users Charter e.g. number of complaints, what they were about and how they were dealt with
17. such information about the operation of the services as the Executive may reasonably require from time to time.

Further detail about the format for information provision and timetables will be provided in the terms and conditions.

Tenderers will wish to note that the Freedom of Information Act 2002 may be applicable to the CHFS services. Scottish Ministers may, by order under Section 5 of the Act, designate any persons who are (a) exercising functions of a public nature or (b) providing a service under contract with a Scottish public authority. Before making such an order the Scottish Ministers will consult with any such persons. The Executive will be consulting in the autumn on the criteria for determining candidates for such a section 5 order.

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